Eray MUTLU
Operations Manager
Bursa,16
Summary
Accomplished operations leader with extensive experience in retail management, adept at driving significant business growth through strategic planning and innovative customer engagement strategies. Holds an MBA in Strategic Marketing and Brand Management, complemented by a strong analytical skillset from a background in Econometrics.
Overview
15
15
years of professional experience
1
1
Language
Work History
Operations Manager
Starbucks Coffee-Alshaya
08.2018 - Current
- Spearheaded regional operational strategy, enhancing business objectives and customer service culture
- Managed business operations using analytical retail management tools focusing on sales and marketing segmentation
- Designed standardized procedures to improve performance metrics across region
- Oversaw financial management, consistently exceeding revenue targets and optimizing cost of sales
- Fostered team development, focusing on skill enhancement and career growth
- Implemented customer-centric strategies, boosting customer satisfaction and loyalty
- Utilized technology to streamline operations and enhance customer engagement
- Conducted market analysis to inform strategic decisions and identify growth opportunities
- Collaborated with various departments to ensure alignment with corporate goals and standards
- Led crisis management initiatives, maintaining operational stability during challenging periods.
District Manager
Starbucks Coffee-Alshaya
05.2015 - 07.2018
- Managed overall operations for over 20 stores, aligning them with corporate objectives to improve operational efficiency and profitability
- Conducted extensive business analysis, utilizing KPIs to drive operational improvements and meet sales targets
- Implemented strategic marketing and sales initiatives, resulting in increased customer footfall and revenue
- Led comprehensive talent management strategy, including recruitment, training, and development
- Facilitated cross-functional collaboration to ensure cohesive approach to district-wide goals
- Initiated customer service improvement programs, enhancing customer loyalty and satisfaction
- Negotiated and managed vendor contracts, ensuring cost-effective procurement and supply chain efficiency.
Local Key Account Manager
Red Bull Turkey
01.2013 - 12.2014
- Strategically managed key accounts, fostering long-term partnerships and maximizing account profitability
- Developed and executed account-specific business plans, aligning with corporate sales strategies
- Conducted market trend analysis to identify opportunities for business expansion and product promotion
- Collaborated with marketing teams to create targeted campaigns for key accounts
- Oversaw contract negotiations, ensuring favorable terms and compliance with company standards
- Provided exceptional client service, resolving issues and maintaining high levels of client satisfaction
- Monitored account performance, adjusting strategies to meet changing market demands.
Sales Manager
Red Bull Turkey
04.2009 - 12.2012
- Led sales team to exceed targets through effective strategy development and execution
- Analyzed regional market trends to identify sales opportunities and optimize product placement
- Developed strong relationships with distributors and partners to expand market reach
- Coordinated with marketing to launch promotions and campaigns that boosted sales volumes
- Managed sales forecasting and reporting, providing insights for strategic decision-making
- Implemented sales training programs to enhance team skills and product knowledge
- Collaborated with supply chain to ensure product availability and timely distribution.
Education
M.D. - Strategic Marketing And Brand Management
Bahçeşehir University
Istanbul, 34 01.2011 - 2012.04
BSc in Econometrics - Faculty of Economics And Administrative Sciences
Uludağ University
Bursa, 16 01.2001 - 2007.04
Skills
Advanced Analytical Abilities
Timeline
Operations Manager
Starbucks Coffee-Alshaya
08.2018 - Current
District Manager
Starbucks Coffee-Alshaya
05.2015 - 07.2018
Local Key Account Manager
Red Bull Turkey
01.2013 - 12.2014
M.D. - Strategic Marketing And Brand Management
Bahçeşehir University
01.2011 - 2012.04
Sales Manager
Red Bull Turkey
04.2009 - 12.2012
BSc in Econometrics - Faculty of Economics And Administrative Sciences
Uludağ University
01.2001 - 2007.04