Excel, office softwares
Eray Birçok
International Logistic
İstanbul
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Dispatch Agent
Fedex
İstanbul
03.2021 - Current
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Produced weekly status reports detailing logistic operations and problems.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Went Number days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to over Number daily caller requests with information about assistance and timeframes.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Ordered supplies and allocated resources to personnel based on need.
- Assessed regulatory and operational risks for escalation to management.
Education
Bachelor's Degree - International Logistic And Transport
Istanbul Arel Universty
Istanbul 09.2011 - 08.2015
Skills
Prioritizing calls
Software
Certification
IELTS MALTA-English School
Interests
Travelling ,Movies,Pc games
Timeline
Dispatch Agent
Fedex
03.2021 - Current
IELTS MALTA-English School
01-2017
Bachelor's Degree - International Logistic And Transport
Istanbul Arel Universty
09.2011 - 08.2015