Enes Inanc Sen

Supervising the front desk staff.

Answering questions and addressing complaints.

Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.

Assist in the recruitment, training, and development of front desk staff.

Implement and enforce hotel policies and procedures to maintain a high standard of service.

Contribute to a positive and collaborative team environment.

• Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms.

• Recommend to the guest about the Food and Beverage outlets' operational times, Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items, Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest, Clean and maintain the baggage room and work area assist in maintaining, Report to the reception desk or bell captain about any malfunctioning equipment.

• Store the guest's luggage in the luggage room and respond to their request, Tie the luggage tags to the guest's luggage, Guide the guests to arrive at the reception desk and to wait beside them, Receive the room key from the front desks and escort the guest to the room, If guest want to change the room be prepared for transferring baggage from one room to another.

• Welcoming guests at the main entrance, Escort guests to their rooms and explain hotel facilities, Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest's request, Assist with valet parking during the arrival and departure of the guest, Receive and store the guest luggage and keep a proper record of level tags.

• Driver locates, identifies and describes the function and operation of all vehicle controls, gauges and warning lights, Cheerful, helpful and friendly attitude towards colleagues and guests alike, Carry a valid buggy-driving license on duty, Drive guests in the buggies wherever required within the resort following the schedule given by the Team Leader, or upon guest request.

• Welcoming guests, Escorting guests with their baggage to their room when check-in, Escorting guests with their baggage from their room when check-outs, Make the parking requests for guests vehicles, Carefully and safely handle the luggage and baggage of the guest.