Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
OfficeManager
Enes D. Taşdemir

Enes D. Taşdemir

IT Specialist
Bahçelievler İstanbul

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Has a proven record in cloud management, project management and technology rollouts. Skilled in utilising Microsoft 365 suite and both on-prem and cloud administration technologies. Able to adapt and learn new skills quickly. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
4
4
Certifications

Work History

IT Specialist/L2 Support Engineer

Pernod Ricard Turkey
İstanbul
01.2022 - Current
  • Improving IT governance processes and ensuring a robust, audit-compatible operation by working closely with governance consultants.
  • Writing policies, procedures, and manuals to govern internal IT use in the MENAT region.
  • Conducting company-wide technology instructions, onboardings, and education for employees.
  • Managing Turkey's IT Operations spending and creating PR's and PO's for the 2022 and 2023 fiscal years.
  • Leading technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements.
  • Collaborating with global teams to maximize development efficiencies, resolve integration and governance issues, and manage day-to-day operations.
  • Overseeing Poland based IT Level 1 Support relations and training, and administering biweekly knowledge transfer meetings.
  • Participating in global Microsoft 365 projects and managing milestones.
  • Managing and maintaining Active Directory / Office environments for Turkey and remote MENA/EMEA users.
  • Managing and maintaining services for Turkcell and Superonline for Istanbul and Mersin locations.
  • Identifying and resolving computer hardware and network system issues, and following up with clients to ensure optimal satisfaction.

Junior System Administrator/Help Desk Specialist

Narbulut
İstanbul
02.2021 - 01.2022
  • Ensuring the security of software and data by patching software and installing new versions.
  • Evaluating and troubleshooting user problems using test scripts and personal expertise.
  • Setting up workstations for customers and employees by configuring hardware, devices, and software.
  • Protecting systems from malware, ransomware, and other threats by removing them from laptops and desktop systems.
  • Onboarding new employees by loading software, granting permissions, and configuring hardware.
  • Supervising daily configuration activities and business systems operations.
  • Upgrading and migrating systems by installing new desktop systems and migrating data to new machines.
  • Responding to customer inquiries by phone, email, and walk-up requests.
  • Streamlining repair processes and updating procedures for support action consistency to improve efficiency.

Education

Bachelor of Arts - Translation and Interpreting Studies

Ege University
09.2015 - Current

Bachelor of Arts - English Language and Literature

Istanbul University
09.2013 - Current

High School Diploma - undefined

Füsun Yönder Anadolu Lisesi

Skills

    Microsoft 365 Admin Suite

Certification

AZ-900: Microsoft Azure Fundamentals

Interests

Sailing

Chess

Language Studies

Technology

Bass Guitar

Timeline

Fortinet Network Security Expert - 2

11-2022

DP-900: Microsoft Azure Data Fundamentals

10-2022

AZ-900: Microsoft Azure Fundamentals

09-2022

IT Specialist/L2 Support Engineer

Pernod Ricard Turkey
01.2022 - Current

Fortinet Network Security Expert - 1

10-2021

Junior System Administrator/Help Desk Specialist

Narbulut
02.2021 - 01.2022

Bachelor of Arts - Translation and Interpreting Studies

Ege University
09.2015 - Current

Bachelor of Arts - English Language and Literature

Istanbul University
09.2013 - Current

High School Diploma - undefined

Füsun Yönder Anadolu Lisesi
Enes D. TaşdemirIT Specialist