Sailing
Enes D. Taşdemir
IT Specialist
Bahçelievler İstanbul
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Has a proven record in cloud management, project management and technology rollouts. Skilled in utilising Microsoft 365 suite and both on-prem and cloud administration technologies. Able to adapt and learn new skills quickly. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
IT Specialist/L2 Support Engineer
Pernod Ricard Turkey
İstanbul
01.2022 - Current
- Improving IT governance processes and ensuring a robust, audit-compatible operation by working closely with governance consultants.
- Writing policies, procedures, and manuals to govern internal IT use in the MENAT region.
- Conducting company-wide technology instructions, onboardings, and education for employees.
- Managing Turkey's IT Operations spending and creating PR's and PO's for the 2022 and 2023 fiscal years.
- Leading technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements.
- Collaborating with global teams to maximize development efficiencies, resolve integration and governance issues, and manage day-to-day operations.
- Overseeing Poland based IT Level 1 Support relations and training, and administering biweekly knowledge transfer meetings.
- Participating in global Microsoft 365 projects and managing milestones.
- Managing and maintaining Active Directory / Office environments for Turkey and remote MENA/EMEA users.
- Managing and maintaining services for Turkcell and Superonline for Istanbul and Mersin locations.
- Identifying and resolving computer hardware and network system issues, and following up with clients to ensure optimal satisfaction.
Junior System Administrator/Help Desk Specialist
Narbulut
İstanbul
02.2021 - 01.2022
- Ensuring the security of software and data by patching software and installing new versions.
- Evaluating and troubleshooting user problems using test scripts and personal expertise.
- Setting up workstations for customers and employees by configuring hardware, devices, and software.
- Protecting systems from malware, ransomware, and other threats by removing them from laptops and desktop systems.
- Onboarding new employees by loading software, granting permissions, and configuring hardware.
- Supervising daily configuration activities and business systems operations.
- Upgrading and migrating systems by installing new desktop systems and migrating data to new machines.
- Responding to customer inquiries by phone, email, and walk-up requests.
- Streamlining repair processes and updating procedures for support action consistency to improve efficiency.
Education
Bachelor of Arts - Translation and Interpreting Studies
Ege University
09.2015 - Current
Bachelor of Arts - English Language and Literature
Istanbul University
09.2013 - Current
High School Diploma - undefined
Füsun Yönder Anadolu Lisesi
Skills
Microsoft 365 Admin Suite
Certification
AZ-900: Microsoft Azure Fundamentals
Interests
Chess
Language Studies
Technology
Bass Guitar
Timeline
Fortinet Network Security Expert - 2
11-2022
DP-900: Microsoft Azure Data Fundamentals
10-2022
AZ-900: Microsoft Azure Fundamentals
09-2022
IT Specialist/L2 Support Engineer
Pernod Ricard Turkey
01.2022 - Current
Fortinet Network Security Expert - 1
10-2021
Junior System Administrator/Help Desk Specialist
Narbulut
02.2021 - 01.2022
Bachelor of Arts - Translation and Interpreting Studies
Ege University
09.2015 - Current
Bachelor of Arts - English Language and Literature
Istanbul University
09.2013 - Current
High School Diploma - undefined
Füsun Yönder Anadolu Lisesi