ENES BARAN ÜLÜK

Guest Relations / Receptionist Assistant | Özkartallar
April 2023 – August 2024

• Welcomed guests and provided a warm, professional reception.
• Guided visitors on office tours and explained services.
• Responded to customer messages promptly and assisted with their needs.
• Ensured a positive guest experience through attentive and friendly service.
• I worked specifically with American customers, as well as customers from all around the world. I arranged car rentals, restaurant and hotel reservations, and scheduled meeting times

Receptionist | Ölüdeniz Blu Luxury Hotel, Ölüdeniz, Turkey
28 April 2025 – 1 October 2025

• Welcomed and assisted guests from all over the world, especially English and Scottish guests, providing excellent customer service.
• Answered phone calls and handled reservations efficiently.
• Responded promptly to guest messages and inquiries.
• Communicated effectively in English and other languages to ensure guest satisfaction.
• Demonstrated patience, problem-solving skills, and
• the ability to handle challenging situations.
• Worked collaboratively with team members to maintain smooth front desk operations.
• Ensured all reception duties were performed efficiently, contributing to a positive guest experience.
• In addition, I was responsible for the front desk and cash operations, handling customer payments and reconciling end-of-day balances

Liaison Officer | Renas & Electivo, Remote / Turkey
10 September 2025 – Present

• Serve as a communication bridge between Renas and Electivo, a medical tourism transfer company.
• Coordinate transfers for medical tourism clients.
• I am currently learning about medical tourism.