ENES ÖZTÜRK
Istanbu,Turkey
Summary
I am a highly professional and senior F&B staff member with over 5 years of experience in the corporate sector. I possess proven skills in maintaining operational efficiency while delivering an excellent guest experience in a high-traffic environment with significant job responsibilities. I am skilled, sociable, and energetic. I work well under pressure and am highly dedicated to guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work history
F&B supervisor(Pre-Opening)
Sanasaryan Han, a Luxury Collection Hotel
ISTANBUL, TURKEY
10.2023 - Current
- Organised recruitment activities to reflect department requirements and budget.
- Identified potential risks and mitigated them through proactive measures.
- Led team meetings, ensured clear communication amongst all members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Conducted performance appraisals with employees for career development discussions.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Improved workplace safety to reduce accidents and near-misses.
- Trained new hires and set up mentoring relationships to drive team performance.
F&B ORDER TAKER
Hyatt Regency Istanbul Atakoy
ISTANBUL, TURKEY
06.2023 - 10.2025
- Improved customer satisfaction by promptly handling order requests.
- Inspected products for damages and expiry dates before processing refunds.
- Completed relevant administrative tasks to promote smooth flow of operations for swift order completion.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Organised bulk orders efficiently for timely dispatch.
- Delivered outstanding customer service to achieve high satisfaction levels.
F&B SERVER (Pre-Opening)
JW Marriott Hotel Istanbul Marmara Sea
ISTANBUL, TURKEY
05.2022 - 07.2023
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Entered orders into system promptly, reducing wait time for meals.
- Managed high-volume orders to ensure timely delivery of meals.
F&B SERVER
Elite World Grand Istanbul Hotel
ISTANBUL, TURKEY
10.2019 - 06.2021
- Delivered impeccable service for enhanced dining experiences.
- Retained food and drink menu knowledge to offer helpful customer guidance.
- Seated guests according to booking requirements and located tables for walk-ins.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Mentored junior officers in navigation and ship handling procedures to improve their proficiency.
- Contributed to pre-flight briefings and clearances.
- Strengthened teamwork amongst crew to increase operational efficiency.
- Maintained contact with air traffic or flight control during flight.
- Developed training and safety plans to address and mitigate risks.
Intern
CVK Park Bosphorus Hotel Istanbul
ISTANBUL, TURKEY
06.2018 - 09.2018
- Delivered exceptional administrative support to senior executives during peak business periods.
- Managed correspondence, keeping all parties up-to-date on project developments.
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
Intern
Renaissance Polat Istanbul Hotel
ISTANBUL, TURKEY
06.2017 - 09.2017
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Wrote and edited articles for company's website.
- Demonstrated accountability and initiative by proactively identifying and mitigating potential risks.
- Arranged entries for [Type] publication and verified completeness of each area before passing to production team.
Education
4
Atakent Anatolian High School
Istanbul 09.2013 - 06.2017
5
Boğaziçi University
ISTANBUL 09.2022 -
Skills
- Leadership
- Sales rank interpretation
- Public speaking
- Business growth visionary
- Inventory management
- FBA inventory replenishment techniques
- Stock control systems understanding
- FBA fee understanding
- Crisis management
- Interpersonal savvy
- Product knowledge
- First-aid certified
- Pricing strategies
Languages
English
Intermediate
Russian
Advanced
Affiliations
- Traveling and exploring new cultures
- Reading books
- Volunteering for community events
Accomplishments
I am a highly confident and results-driven professional with a proven track record of success in Tourism. Throughout my career, I have consistently delivered outstanding results, exceeded targets, and demonstrated exceptional leadership skills. My strong problem-solving abilities, excellent communication skills, and passion for continuous improvement have enabled me to thrive in challenging environments. I am dedicated to driving success, taking initiative, and contributing positively to any team I am a part of. With a proactive approach and a strong sense of responsibility, I am confident in my ability to make a significant impact and contribute to the growth and success of the organization.
Certification
Stress Management Techniques
Effective Communication Techniques
Career Success Training
Maximizing Productivity
Timeline
F&B supervisor(Pre-Opening)
Sanasaryan Han, a Luxury Collection Hotel
10.2023 - Current
F&B ORDER TAKER
Hyatt Regency Istanbul Atakoy
06.2023 - 10.2025
5
Boğaziçi University
09.2022 -
F&B SERVER (Pre-Opening)
JW Marriott Hotel Istanbul Marmara Sea
05.2022 - 07.2023
F&B SERVER
Elite World Grand Istanbul Hotel
10.2019 - 06.2021
Intern
CVK Park Bosphorus Hotel Istanbul
06.2018 - 09.2018
Intern
Renaissance Polat Istanbul Hotel
06.2017 - 09.2017
4
Atakent Anatolian High School
09.2013 - 06.2017