Opera
Enes Tezcan
Night Auditor / Night Supervisor
Yalova,77
Summary
Dynamic Night Auditor with extensive experience at Green Hills Suites, excelling in revenue monitoring and guest services. Proven ability to enhance operational efficiency through meticulous audit reporting and effective teamwork. Recognized for maintaining financial accuracy and resolving guest complaints, ensuring a seamless experience for all patrons.
Versatile hospitality professional with 6-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Night Auditor /Shift Supervisor
Green Hills Suites Hotel
12.2024 - Current
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
Night Auditor
Acapulco Hotel and Resort
12.2023 - 12.2024
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
Night Auditor /Front Desk Night Supervisor
Green Hills Suites
01.2023 - 12.2023
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
Night Auditor
Nevada Hotel Spa
06.2021 - 10.2022
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
Operations Assistant
Koral Turism
06.2020 - 10.2020
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Assisted operations manager with planning of routine operations and special projects.
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
Education
Vocational School Degeree - Tourism Travel Services
Muğla Sıtkı Koçaman Üniversitesi
Yalova 04.2001 -
Skills
Front desk operations
Night audit reports
Teamwork and collaboration
Multitasking and organization
Guest services
Revenue monitoring
Audit reporting
Reservations
Daily reporting
Complaints management
Wake-up calls
Reception management
Software
Elektra V4-V5
Elektra Web
Fidelio
MS Office Programs
Interests
Scuba Dives
Games
Movies
Writing
Reading
Timeline
Night Auditor /Shift Supervisor
Green Hills Suites Hotel
12.2024 - Current
Night Auditor
Acapulco Hotel and Resort
12.2023 - 12.2024
Night Auditor /Front Desk Night Supervisor
Green Hills Suites
01.2023 - 12.2023
Night Auditor
Nevada Hotel Spa
06.2021 - 10.2022
Operations Assistant
Koral Turism
06.2020 - 10.2020
Vocational School Degeree - Tourism Travel Services
Muğla Sıtkı Koçaman Üniversitesi
04.2001 -