Enes Çiftçi
English Language Teacher
EYYÜBİYE,ŞANLIURFA
Summary
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Motivated Job Title offering valuable contributions in all facets of administrative activities derived from diverse, Number-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
4
4
years of post-secondary education
2
2
Languages
3
3
years of professional experience
Work History
Customer Service Representative
Teleperfomance
Lisbon, Portugal
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Shop Seller
MSC/ ESPİT
05.2024 - 12.2024
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Contributed to the achievement of sales targets by consistently meeting or exceeding individual performance goals.
- Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
- Completed daily tasks accurately and on-time to support shop needs.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
Book Organizer
kitapyurdu
Istanbul, Turkey
01.2024 - 03.2024
- Updated book records regularly using Library Management Software, maintaining accurate information at all times.
- Increased library membership by organizing outreach programs targeting local schools and community centers.
- Assisted patrons in using online resources, such as e-books and databases, expanding their access to valuable information sources.
- Improved customer satisfaction by assisting patrons in locating desired books with ease and speed.
- Enhanced book organization efficiency by developing and implementing a streamlined cataloguing system.
- Developed strategic partnerships with local businesses to promote literacy programs within the community effectively.
- Maintained accurate records and confidentiality of library book and periodical inventory.
Front Desk Receptionist
Crowne Plaza Suites Msp Airport - Mall Of America,
United States Of America , MN
06.2022 - 10.2022
Education
Bachelor Of Applied Studies - Teaching English As A Second Language (ESL)
Hakkari University
Hakkari 08.2020 - 05.2024
Skills
Supply Management
Project Management
Office Organization
Customer Service
Guest Relations
Listening Skills
Issue handling
Telephone Etiquette
Complex Problem-Solving
Strategic Planning
Bookkeeping
Staff Management
Researching skills
Scheduling
Expense Reporting
Time Management
Conflict Management
Oral and writing communication
Timeline
Customer Service Representative
Teleperfomance
12.2024 - Current
Shop Seller
MSC/ ESPİT
05.2024 - 12.2024
Book Organizer
kitapyurdu
01.2024 - 03.2024
Front Desk Receptionist
Crowne Plaza Suites Msp Airport - Mall Of America,
06.2022 - 10.2022
Bachelor Of Applied Studies - Teaching English As A Second Language (ESL)
Hakkari University
08.2020 - 05.2024