Enes Güven
Workforce / Operation Manager
İstanbul/Pendik
Summary
Planning Manager with 7 years leading organizational planning functions in support of overall business strategy and goal achievement. Knowledgeable industry veteran with background analyzing report data, controlling productivity and forecasting. Innovative with history crafting new strategies for planning process and tactics to boost operation quality. Resourceful Operation Manager with background overseeing various top-level planning activities. Expert at reviewing reports, crafting strategies and coordinating with business leadership team. Proven history of assessing needs and driving improvements.
Overview
19
19
years of professional experience
3
3
Certifications
1
1
Language
Work History
Project Manager
Errahome
10.2023
- Designing, structuring, commissioning and managing the entire process from the very beginning of the CRM screen modules to the reporting part for Errahome, which provides services in the field of rental and property management
Planning Manager / Director
Webhelp
10.2022 - 09.2023
- Workforce and planning manager of a world-leading logistics company with 500+ people in 3 different countries
- Analysis of historical data-based past times, instant and short-term planning, orientation and action plans, medium and long-term workforce and budget planning, reporting and sharing the necessary analyzes with relevant directors and foreign customers
- Management and training of the planning and monitoring team and operation, performance monitoring and control, taking the necessary actions to reach the targets.
Planning Manager
Allianz Sigorta A.Ş. / Allianz Insurance Turkey
10.2017 - 10.2022
- Analyzing the historical data of the call center for 41 different contracts within of Allianz Worldwide Partners, analyzing the future work force and services, executing the workforce and service for the new future contracts, meeting all the operational requirements of the company via SAP BI with its comprehensive tools, working with CRM teams making final matching plans and arrangements, analyzing Cisco operation and historical data, monitoring operational team management and efficiency, controlling and analyzing audits abroad, and presenting them, configuring analyzes through tables, realizing strategic planning and customer management, team management and performance data preparation and their enclosures, weekly reports on weekly, monthly and quarterly basis, sharing with abroad as presentations and making short, medium and long term planning
Planning Specialist
Xerox
06.2014 - 02.2017
- In Apple and Groupon Project at Xerox forecasting of workload and required staff, involvement of employees into the scheduling processes, analyze and monitoring of the entire processes.
Project Manager
Vadi Enterprise Information Systems
09.2012 - 06.2014
- Problems with the active system and educational support programs in municipalities with a client of our self-developed DIGIKENT, process analysis, the SQL code writing and analysis, 1st level user support
- Electronic Document Management System, Document Management System and expert support of the Process Management System process, Human Resources as a priority, including accounting, finance, 64 separate modules of training and user support for granting such as logistics, in some municipal project manager
ERP System Admin
GENPOWER
07.2012 - 09.2012
- With using MS Dynamics Ax Sales GENPOWER office in Istanbul - including Marketing, Finance, HR, management and system support module design of logistics module and the need to produce appropriate solutions
- IT support and technical management and sales operations management at head office
ERP System Admin
BETA GROUP
01.2012 - 06.2012
- Identification of domestic and foreign construction projects in the materials used in the construction of the warehouse location and price analysis, and reporting of entering the system
- Of employees in the company on the basis of payroll and HR authorization and monitoring fees
- Empowerment and support coordination, management and routing of all modules of the ERP system used in the company
- Enter the cost of entry form to system at construction sites and head office
ERP Systems Manager
TURKCELL
09.2006 - 01.2012
- In Turkcell Employee Help Desk project in all technical software from Turkcell dealers, hardware failure support, dealership personnel accounts and current information of the transmission, apply SLA procedure and real time monitoring for workflow, call center support, software support via remote connection, support personnel actions, workflow training support, authority and claim controls system safety control and management, system coordination and control, dkcys system administration with oracle system, unix system problems controls, basic SQL and claim with the script and authority definition, providing expert support in ERP issues, management and accounts and authorization issues running on 75000 Giving support in ERP software development project documents and reports with the process performed, via using Exchange Server Management provide account control
Technic Personnel
Tempo Computer Technical Service
05.2005 - 09.2005
- Maintenance and repair of all types of computer failure
Sales Coach
Ihlas Holding Company
06.2004 - 10.2004
- Working of İhlas Holding Company to Armutlu Property Sales to customers and also contact them in call center
Education
Bachelor - Business Management
Anadolu University
Bachelor - School of Higher Education Department
Middle East Technical University (METU)
High School - Mathematics
Skills
Productivity Improvement
Schedule Management
Project Management
Data Analysis
Technical Support
Project Planning
Strategic Planning
Contract Management
Work Flow Planning
Root Cause Analysis
Coaching and Mentoring
Advanced Problem Solving
Project Scheduling
Forecasting
Budgeting and Forecasting
Project Planning and Development
Staff Management
Agile Methodology
Customer Relations
Staff Development
Succession Planning
Operations Management
Workforce Improvements
Team Building
Active Listening
Forecasting Employment Needs
Statistical Data Analysis
Leadership Training and Development
Time Management
Performance Monitoring
Analytical Skills
Performance Optimization
Certification
- Querying Data with Transact-SQL I, 01/2022, BlueMark Academy, Basic and intermediate level SQL data creation and reporting training
- Excel, 08/2019, 34 Akademi, 20 hours of training on the use of Intermediate-Advanced Excel
- KYS Documentation Training, 12/2018, İstanbul Enstitü
- Effective Communication Strategies and Body Language, 12/2018, Istanbul Enstitü
- Job Analysis and Job Description, 12/2018, İstanbul Enstitü
- Business Process Management, 12/2018, Istanbul Enstitü
- Stress Management, 12/2018, Istanbul Enstitü
- Strategic Management, 12/2018, Istanbul Enstitü
- Time management, 12/2018, Istanbul Enstitü
- Management and Organization, 11/2017, Istanbul Enstitü
- Communication Technologies and Society, 10/2017, Istanbul Enstitü
- Customer Relations and CRM Management, 09/2017, Istanbul Enstitü
- Human Resources Management, 09/2017, Istanbul Enstitü
- Workforce Management, 01/2016, Xerox
- Bilişim - Oracle - OCA-PL/SQL Developer (Oracle Certified Associate For Developer), 01/2013, Vadi Enterprise Company, Management-level workflow and the provision of reports and systems to accurate information logistics, especially financial and human resources to be entered, reporting, designing work plans and variable module according to customer needs and system administration training.
- Bilişim -
Military Services
Completed (30.07.2017)
Personal Information
- Date of Birth: 04/03/1987
- Gender: Male
- Nationality: Republic of Turkey
- Driving License: B
References
Emin Guven, Gürmetal, Design Director, 05545571421, ernest1903@hotmail.com
Kazim Kalay, Errahome, Reporting Manager, 05320608369, kazim.kalay@errahome.com
Aygul Yılmaz Govindan, Allianz Worldwide Partners, COO, 05307877953, aygul.yilmaz@allianz.com
Timeline
Project Manager
Errahome
10.2023
Planning Manager / Director
Webhelp
10.2022 - 09.2023
Planning Manager
Allianz Sigorta A.Ş. / Allianz Insurance Turkey
10.2017 - 10.2022
Planning Specialist
Xerox
06.2014 - 02.2017
Project Manager
Vadi Enterprise Information Systems
09.2012 - 06.2014
ERP System Admin
GENPOWER
07.2012 - 09.2012
ERP System Admin
BETA GROUP
01.2012 - 06.2012
ERP Systems Manager
TURKCELL
09.2006 - 01.2012
Technic Personnel
Tempo Computer Technical Service
05.2005 - 09.2005
Sales Coach
Ihlas Holding Company
06.2004 - 10.2004
Bachelor - Business Management
Anadolu University
Bachelor - School of Higher Education Department
Middle East Technical University (METU)