Enes Efe SIRT
IT Specialist
Istanbul Maltepe
Summary
A highly adaptable individual transitioning into the professional world, I am open to new ideas and thrive in rapidly changing environments. With experience in providing remote tech support and setting up complex IT infrastructure, I bring excellent troubleshooting skills and a strong foundation in IT basics. I am socially active with a talent for building connections and possess proficient English language skills. I am a non-smoker committed to a healthy lifestyle.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Service Desk Specialist
ISoftStone
Istanbul
01.2025 - Current
- Strengthened first-call resolution rates by conducting thorough analyses of common issues to create more effective troubleshooting guides for the team.
- Minimized system disruptions by performing regular maintenance on hardware components and software applications.
- Collaborated with cross-functional teams to identify root causes of recurring issues, implementing long-term solutions that improved overall system stability.
- Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work.
IT Technician
Modern Karton (Eren Holding)
Istanbul
12.2024 - 01.2025
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
IT Intern
GE Aerospace
Istanbul
11.2023 - 10.2024
- ITIL Service Management: Implementation of service management practices in accordance with ITIL framework
- IT Project Engagement/Management: Experience in project planning, execution, and monitoring
- End User/VIP Support: Proficient in providing on-site and remote user support
- Incident, Problem, Performance, Capacity, and Change Management: Effective management of IT processes
- Vendor Management: Managing relationships with vendors and performance evaluation
- Hardware and Software Management: Installation, troubleshooting, and license management for PC/laptop hardware and software applications
- Identity Management and Access Control: Expertise in IDM, access management, and Multi-Factor Authentication (MFA)
- Patch and Model Defect Management: Software updates and defect resolution processes
- L1 Wintel Server, Storage, Backup, and Network Management: Basic-level experience in server and network management
- Office Infrastructure Support: Technical support for imaging, cabling, internet, printers, Wi-Fi, MTRs, and MR equipment
- Engineering/Web Application Support: Providing support for web applications and engineering processes
- Onboarding/Offboarding Processes: Orientation for new employees and asset management
- Technical Proficiencies: Deep knowledge of Microsoft 365, Cisco, AWS, Tanium and ServiceNow
Education
Bachelor - Management Information Systems
İstanbul Işık University
İstanbul 10.2019 - Current
Associate - Computer Programming
İstanbul University
İstanbul 09.2023 - Current
Skills
Client relationship management
Local attraction knowledge
Data recovery
Application support
Desktop support
Teamwork and Collaboration
Account management
Timeline
Service Desk Specialist
ISoftStone
01.2025 - Current
IT Technician
Modern Karton (Eren Holding)
12.2024 - 01.2025
IT Intern
GE Aerospace
11.2023 - 10.2024
Associate - Computer Programming
İstanbul University
09.2023 - Current
Bachelor - Management Information Systems
İstanbul Işık University
10.2019 - Current