Emrullah Erben
Istanbul
Summary
As an innovative, results-oriented, and dynamic professional, I bring over 7 years of experience in operations management, team leadership, and customer satisfaction. With a proven ability to optimize complex operational processes, I have consistently driven efficiency and performance improvements across diverse industries. Specializing in strategic management of logistics and e-commerce operations, I am a leader who motivates teams, develops innovative solutions, and achieves sustainable success. My advanced analytical skills and problem-solving capabilities enable me to achieve individual and team objectives. Proficiency in tools like G-Suite and Excel supports my data-driven decision-making and process enhancement initiatives.
Overview
10
10
years of professional experience
Work History
Logistics Operations Responsible
Arvato Bertelsmann
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
FC Operations Lead
Amazon
01.2023 - 02.2025
- Operations Management: Coordinating workflows to ensure seamless daily operations. Assigning tasks and optimizing workload among team members.
- Team Leadership: Leading a team of 25 members, conducting performance evaluations, and motivating the team to achieve targets. Providing onboarding training to new employees and monitoring their progress.
- Efficiency Improvement: Tracking KPIs (Key Performance Indicators) and developing strategies to improve operational performance. Introducing innovative solutions (e.g., ring scanner usage) to save time during loading and scanning processes.
- Customer Satisfaction: Minimizing errors in transportation and loading operations to enhance customer satisfaction. Conducting audits to ensure that packages are delivered to the correct destinations on time.
- Problem Solving: Resolving issues promptly in warehouse operations (e.g., vehicle shortages, CPT risks, or lost packages). Collaborating with IT teams on solution-focused projects (e.g., improving DockDash access).
- Logistics Management: Supervising the suitability of transportation vehicles and overseeing door-loading processes. Coordinating with carriers (MNG, Aras, Ekol) to accelerate operational workflows.
Team Lead
Trendyol
03.2021 - 12.2022
- Data Analysis and Reporting: Performing daily, weekly, and monthly analyses of operational processes and presenting reports to management. Regularly evaluating team performance to increase loading rates and efficiency.
- Shift Management: Organizing shifts to maintain operational continuity during high–demand periods (e.g., Black Friday, Prime Week). Managing processes effectively during team expansions (e.g., from 10 members to 30).
Sales Associate
LC Waikiki
08.2016 - 05.2018
- Customer Focused Services
- Sales Management
- Customer
- Collaborated with team members to ensure product knowledge and training.
Operation Associate
Teknosa
06.2015 - 02.2016
- Reduced stock management errors by 25% through process analysis. Developed innovative solutions to enhance post-sales customer satisfaction.
Education
Applied English and Turkish Translation -
Bulent Ecevit University
08.2020
English Preparation - undefined
Zonguldak School of Foreign Languages
06.2018
Public Relations
Anadolu University
Open Education Faculty06-2026
Preparatory - Russian Language And Literature
Ibrahim Cecen University
Ağrı, Turkey06-2016
Skills
- Schedule development
- Coordination
- Logical reasoning
- Excel proficiency
- Routing
- Motivational attitude
- Logistics expertise
- Customer Relations
- G-Suite
- Attention to Detail
- Active Listening
- Written Communication
- Customer service
- Problem-solving
- Active listening
- Organization and time management
LANGUAGES
English Intermediate
Timeline
Logistics Operations Responsible
Arvato Bertelsmann
02.2025 - Current
FC Operations Lead
Amazon
01.2023 - 02.2025
Team Lead
Trendyol
03.2021 - 12.2022
Sales Associate
LC Waikiki
08.2016 - 05.2018
Operation Associate
Teknosa
06.2015 - 02.2016
English Preparation - undefined
Zonguldak School of Foreign Languages
Applied English and Turkish Translation -
Bulent Ecevit University
Public Relations
Anadolu University
Preparatory - Russian Language And Literature
Ibrahim Cecen University