Learning new things and self-improve
Emre Çetintaş
Electrics And Electronics Engineer
Antalya
Summary
Here's what a full and breathless 2-year warranty service engineering and warranty coordinator has brought me;
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Works effectively with cross-functional teams in ensuring operational and service excellence.
Experience of working in tight spaces and under tight deadlines
Proven track record of maintaining efficient office operations.
Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Warranty Coordinator
Ares Shipyard
05.2023 - 10.2023
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Analyzed data on recurring product issues, providing valuable insights for future design improvements and reducing overall warranty expenses.
- Managed over 30 customer calls per day.
- Assisted in the design of an online warranty claim submission system, simplifying input for customers and speeding up processing times.
- Monitored inventory levels closely, ensuring necessary parts were available for timely repairs under warranty.
- Streamlined warranty claim processing by implementing an organized system for tracking and documenting cases.
- Provided exceptional customer service, ensuring timely communication on the status of warranty claims and repairs.
- The failure records of the products within the warranty period were kept and a service program was created to eliminate the related failures.
- Communicated with subcontractor companies about the malfunctions and directed them to the customer.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Negotiated with suppliers to secure favorable terms and conditions for warranty-related services.
- Analyzed historical data for patterns that contributed to better prediction of potential future warranty risks, allowing proactive measures to be taken.
- Achieved higher customer satisfaction ratings with prompt resolution of warranty claims and clear communication.
- Developed technical documentation for maintenance procedures, ensuring consistent knowledge transfer among team members.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality
Warranty Engineer
Ares Shipyard
01.2022 - 05.2023
- In order to eliminate malfunctions related to the products, services were organized all over Turkey and the coordination of these services was ensured.
- During these services, malfunctions were eliminated by actually working in the field
- Improvements that could be made as a result of failure feedbacks were presented to superiors.
- When necessary, simple failures were eliminated by establishing a remote connection with the customer.
Electrical Engineer
Akmetal Asansör San. Tic. LTD ŞTİ
05.2021 - 07.2021
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Akdeniz Üniversitesi
Antalya, Turkey 09.2015 - 08.2020
Skills
Deadline Management
Microsoft Office
Warranty processing
Policy Knowledge
Staff Management
Travel Coordination
Financial Reporting
Multitasking
Analytical Skills
Problem-Solving
Reliability
Team Collaboration
Interests
Sports
Socialize
Healthy Life
Timeline
Warranty Coordinator
Ares Shipyard
05.2023 - 10.2023
Warranty Engineer
Ares Shipyard
01.2022 - 05.2023
Electrical Engineer
Akmetal Asansör San. Tic. LTD ŞTİ
05.2021 - 07.2021
Bachelor of Science - Electrical, Electronics Engineering Technologies
Akdeniz Üniversitesi
09.2015 - 08.2020