Emrecan Cevik
Customer Experience & Operations Specialist & Event Manager & Shift Supervisor
Antalya
Summary
Results-driven professional with 3+ years of experience in retail operations and customer experience. Expert in KPI tracking, process optimization, and team leadership within high-volume environments. Proven track record in enhancing operational efficiency through data-driven decision-making.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Shift Supervisor
Starbucks
01.2022 - Current
- Team Leadership: Managing store employees to reflect brand vision and maintaining maximum KPI values.
- Operations Management: Ensuring full implementation of operational standards and accurate stock/order management.
- Performance Tracking: Analyzing sales, service speed, and customer satisfaction metrics to implement action plans.
- Sales Growth: Planning effective workflows and adhering to head office campaigns to positively impact store revenue.
- Development: Training staff and monitoring individual performance to ensure a high-quality "Starbucks Experience."
Barista
Starbucks
01.2021 - 01.2022
- Delivered customer-focused service in a fast-paced environment.
- Supported daily store operations and maintained brand standards.
Education
International Relations
Anadolu University
Public Relations and Promotion
Suleyman Demirel University
Skills
Core: Customer Experience (CX), Operations Management, KPI Analysis, Process Improvement, Reporting
Technical: Microsoft Excel (Reporting), PowerPoint, Adobe Photoshop, Adobe InDesign
Soft Skills: Team Leadership, Conflict Resolution, Event Management
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Barista
Starbucks
01.2021 - 01.2022
Public Relations and Promotion
Suleyman Demirel University
International Relations
Anadolu University