Emrecan Bayram
IT Support Team Lead
Istanbul
Summary
I'm 35 years old. My main focus is to develop my expertise in the field of IT. Experienced with team leadership, focusing on enhancing support operations and employee performance. Utilizes strategic planning to streamline workflows and improve service quality - strong understanding of conflict resolution and technical troubleshooting to maintain high standards of customer satisfaction. I also provided more than 200 dispatch IT services to companies such as BT Group, NTT Data, IP Global, NewEra Technology, NSC, and GCI.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
IT Support Team Lead
NicEye Group
11.2022 - 08.2025
- OSS - Onsite Support Services for global companies such as:
- Pfizer Turkey HQ and Dispatch Onsite Support.
- SAP Turkey HQ.
- ABB Turkey HQ and Turkey Manufacturing Sites.
- Kimberly-Clark Turkey HQ.
- Daiichi Sankyo Turkey HQ.
- Zoetis Turkey HQ.
- Server and System Administration, and installation projects.
- The demands of the companies for which we provide IT consultancy services, and the work within this scope.
- Dispatch IT consultancy and support work.
- Infrastructure hardware refresh and migration projects.
- End-user support.
- 4 years, 7 months (1 year, 10 months as an IT Support Specialist)
IT Technical Engineer
Viatris
12.2021 - 01.2023
- Application - SQL Server Administration, software migration within the scope of the TSA Exit Project (Pfizer to Viatris).
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Project-based.
- 1 year, 2 months
Electronic Communication Technician
Section Elektronik Güvenlik Sistemleri ve Hizmetleri
08.2018 - 01.2021
- Installation and commissioning: management of electronic security systems.
- Installation and commissioning of network products, network management, after-sales service, and periodic maintenance services.
- DB Schenker Arkas Turkey HQ and Turkey Storage Sites
- Koton Storage Sites.
- Nike Turkey HQ.
- Organik Kimya
- NETAS-BDH
- Mars Logistics Storage Sites.
- 2 years, 6 months
Electronic Communication Technician
IPS Teknoloji ve Bilişim Sistemleri
12.2015 - 08.2018
- Installation and commissioning of electronic security systems, related Cisco network products, network structure design, and installations. Periodic service agreement services.
- Petrol Ofisi HQ and Turkey Filling Facilities.
- Ekol Logistics Port Storage Facility, Sète, France.
- 2 years, 9 months
Education
Bachelor's - Business Administration
Anadolu Universty
Remote 04.2001 -
Associate Degree - Electronic and Communication
Istanbul Universty
04.2001 -
Electronic
Haydarpasa Anatolian Technical High School
04.2001 -
Skills
Team management
Teamwork and collaboration
Remote support
Customer service
Ticket management
Technical troubleshooting
Technical assistance
Hardware troubleshooting
Incident management
Support services
Helpdesk operations
Customer service expert
Websites
Certification
Cisco Certified Network Associate (CCNA)
References
- Mutlu Kahveci - Service Delivery Manager at NicEye Group
Contact: +90 541 526 64 71
Timeline
IT Support Team Lead
NicEye Group
11.2022 - 08.2025
IT Technical Engineer
Viatris
12.2021 - 01.2023
Cisco Certified Network Associate (CCNA)
04-2021
Microsoft Certified Solutions Expert (MCSE)
10-2020
Electronic Communication Technician
Section Elektronik Güvenlik Sistemleri ve Hizmetleri
08.2018 - 01.2021
Electronic Communication Technician
IPS Teknoloji ve Bilişim Sistemleri
12.2015 - 08.2018
English Language Course - Westbourne Academy (Bournemouth - UK)
06-2007
Bachelor's - Business Administration
Anadolu Universty
04.2001 -
Associate Degree - Electronic and Communication
Istanbul Universty
04.2001 -
Electronic
Haydarpasa Anatolian Technical High School
04.2001 -