Emre Berk SAKALLI
Dubai
Summary
Talented leader offering over 10 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
BLUE BEACH TOWER HOTEL
11.2024 - 05.2025
- Developed and implemented innovative beverage programs to enhance customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Led cross-functional teams to execute high-profile events, ensuring seamless operations and guest experiences.
- Trained and mentored staff on industry best practices, fostering a culture of excellence in service delivery.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Floor manager
CZN BURAK
05.2023 - 10.2024
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Motivated and led team members to consistently exceed store sales targets.
- Managed team of 100 employees, providing ongoing training and guidance to maximise potential.
- Developed menus with strict cost controls to maximise restaurant profits.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Analysed operations to improve restaurant efficiency and service levels.
Outlet manager
ÉCOLE ST PIERRE HOTEL
01.2022 - 01.2023
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Oversaw business staffing and training, building successful, customer-focused team.
- Enforced service standards to maintain establishment reputation for excellence.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Restaurant manager
HUQQABAZ
09.2018 - 09.2021
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Restaurant supervisor
THE GALLIARD
01.2017 - 09.2018
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Attended regular training to obtain and update food safety certificates.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
Guest relations officer
HUQQA
09.2014 - 09.2016
- Addressed guest enquiries, providing updated and informative answers to resolve issues.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
Restaurant supervisor
MERIT ROYAL HOTEL
09.2012 - 09.2013
- Coordinated team training exercises to comply with organisational standards.
- Oversaw resource management to maximise availability and ROI.
- Collected real-time geolocation information to inform time-critical planning.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Education
Master of Business Administration - undefined
Yeni Yüzyıl University
Istanbul06.2014
Skills
- Complaint management
- Relationship Management
- Staff training
- Staff activity management
- Brand management
- Market analysis
- Floor plan design
- Budget supervision
LANGUAGES
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
Contacts
Mobile:+905327958328 WhatsApp:+971552545600 e-mail: emreberk.sakalli@hotmail.com
Timeline
Food and Beverage Manager
BLUE BEACH TOWER HOTEL
11.2024 - 05.2025
Floor manager
CZN BURAK
05.2023 - 10.2024
Outlet manager
ÉCOLE ST PIERRE HOTEL
01.2022 - 01.2023
Restaurant manager
HUQQABAZ
09.2018 - 09.2021
Restaurant supervisor
THE GALLIARD
01.2017 - 09.2018
Guest relations officer
HUQQA
09.2014 - 09.2016
Restaurant supervisor
MERIT ROYAL HOTEL
09.2012 - 09.2013
Master of Business Administration - undefined
Yeni Yüzyıl University