Fidelio Suit 8 Live
Emre YILMAZ
GARSON
Afyonkarahisar,03
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Head Waiter
Yüksek Rakım
01.2023 - Current
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
BELLBOY
Allium Bodrum Resort & Spa
05.2017 - 10.2020
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Increased hotel revenue by promoting available services, such as room upgrades, spa treatments, and special packages to guests.
- Supported conference events at the hotel by setting up meeting rooms, assisting with audiovisual equipment setup, and ensuring smooth transitions between sessions.
- Enhanced the overall atmosphere of the hotel''s public spaces by engaging in friendly conversations with guests while attending to their needs promptly.
Bar Waiter
Sultan Of Dreams Hotel & Spa
04.2016 - 05.2017
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Bartender
Club Calimera Serra Palace
04.2012 - 05.2017
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Education
Tourism Business Faculty - Tourism
Muğla Sıtkı Koçman Üniversity
Mugla, Turkey 04.2001 -
High School Diploma -
Tourism Hotel Management Vocational High School
Afyonkarahisar 04.2001 -
Skills
Dining area maintenance
Service prioritization
Team Supervision
Food and beverage pairings
Basic accounting
Complaint Handling
Guest service
POS System Operation
Wine service
Menu Memorization
Guest Relations Management
Spreadsheet tracking
Hospitality best practices
Hospitality services
Listening Skills
Websites
Software
Microsoft Office Programs
Simpra Suite
Timeline
Head Waiter
Yüksek Rakım
01.2023 - Current
BELLBOY
Allium Bodrum Resort & Spa
05.2017 - 10.2020
Bar Waiter
Sultan Of Dreams Hotel & Spa
04.2016 - 05.2017
Bartender
Club Calimera Serra Palace
04.2012 - 05.2017
Tourism Business Faculty - Tourism
Muğla Sıtkı Koçman Üniversity
04.2001 -
High School Diploma -
Tourism Hotel Management Vocational High School
04.2001 -