Emre Sert

I work as A320 program Section18 Head of Quality.

I'm responsible for;
To determine the policy of the Nonconformity Management System and Nonconformance Survey Reporting , support IT for system setup activities , build authorizations, notifications and reports on the system.
To organize Nonconformance Survey meetings
To maintain, report and improve defined Quality KPIs per program and/or department/vice presidency periodically
To coordinate and follow up Advanced Product Quality Planning (APQP) activities and act as a focal point for the customers within the company except supplier items
To have a thorough understanding of customer, certification and authority requirements related to departmental roles and responsibilities, to assure compliance against those requirements and to cross check new contract/RFQ items accordingly.
To determine and coordinate the corrective action needs together with the responsible departments for the reported or potential product nonconformities with corrective action activities
To examine the reported nonconforming products within the specified authority and responsibilities and to contribute to the provision of correction / concession instructions for the product
To measure customer satisfaction and initiate the necessary actions to improve the level of customer satisfaction, coordinate Buyer/Customer requests and complaints and prepare corrective action responses satisfactory to the Buyer/Customer
To plan the customer - quality audits together with the customers, to coordinate with the relevant departments within the company and to carry out and manage the quality approval activities
To collect and analyze data to show the progress of corrective action and quality improvement activities and report to the Company / buyer / customer when necessary
To coordinate the quality-related issues conveyed by the customer within the company.To plan the quality management systems activities that the company is certified (AS9100 / AS9110 / AQAP2110 / AQAP2310 / ISO 10002) together with the certification authority, to carry out and manage the audits and certification activities by coordinating with the relevant departments within the company and ensure the continuity of certification
To verify that appropriate and sufficient corrective actions are taken by ensuring the necessary coordination of something detected in the audits carried out within the scope of Quality Management Systems and Organization Approvals under my responsibility

To review and give feedback regarding quality requirements about Request for Proposals File (RFP) or Request for Quotation correspondence (RFQ) or new contract draft / negotiations under my responsibility.

• I made the necessary organization and business plans by meeting with the foreign representatives of domestic and foreign customer companies regarding new or ongoing projects and ensured that the project was implemented on time
• (Molds, equipment/apparatus etc
• Related to new projects.) I identified the needs and reported them through regular meetings
• I identified the investment needs, followed up the orders/planning and commissioned them
• I coordinated the transition process of the project to the series
• In line with the product commissioning process, I prepared the necessary documents for the project and followed the documents that other departments have to prepare.

• I ensure that the medium to long term spare parts S&OP sales plan can be achieved, with minimum deviations to the sales target, by clarifying and negotiating optimized resources allocation and warehouse, transport capacity constraints and I ensure weekly warehouses capacity projection, animate all functions to collect data's: procurement, inventory, demand, warehouse, transport
• I lead decision making process during the weekly meetings, I participate to S&OP scenario build-up, I develop central activity, taking into account the new flow scheme, I re-enforce the collaboration with transport team in order to build a transport capacity process, I collaborate with analytics and reporting team in order to create consistent report to support activity, I participate to international development of activity.

• I was communicating with suppliers, meeting with customers, participating to Project meetings, following-up of customer requests and following up improvement of packaging in the series, managing returnable metal packaging, preparing annual requirement budget for returnable metal packaging
• I was developing methods to minimize the risk of corrosion of parts shipped overseas and sharing information
• I was piloting performance studies at AILN (Alliance International Logistics Network)
• I was preparing and sharing AILN performance reports of my colleagues who carry out supplier performance studies with France team
• I was providing performance/saving for the department in line with Corporate objectives
• I was contributing to performance improvement processes such as reducing packaging/delivery costs saving in DCL and transport
• In addition, Due to material purchasings for operations at AILN I was preparing and sharing the Material Maquette report as performance responsible with Oyak Renault operations control team.

• I was tasked with monitoring all quality and logistics issues
• I was responsible for the follow-up of quality and logistics incidents in the process of the supplier's parts processes up to the customer line, and the creation and completion of action plans and supplier audits
• I was responsible for Algeria, Somaca, Tanger and Brazil customers
• I was responsible for the follow-up of quality and logistics incidents in the process of the supplier's parts processes up to the customer line, and the creation and completion of action plans and supplier audits.

• Headlamp / Rearlamp (Toyota Corolla) -> I provided quality assurance (QA) support to an assigned project team, resolving bugs, defects, and other issues and ensuring the project meets customer specifications.