Emre Sanisoglu
Charter Commercial
Istanbul
Summary
With 12 years of experience in the Air Cargo industry, spanning Freight Forwarding, Cargo Airlines, and Cargo Charter businesses, I currently hold a position in Charter Commercial at MNG Cargo Airlines. My primary objective is to contribute to a high-performance team where I can expand my knowledge and hone my personal and professional skills, consistently in line with the company’s objectives and goals. Throughout my career, I have cultivated abilities in leadership, people management, negotiation, analytical thinking, and achieving results. I am a firm believer in teamwork and am committed to continual self-improvement
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Charter Commercial Executive
MNG Airlines
03.2023 - Current
- Connecting with customers online, answering inquiries, delivering advice, and promoting new charter services are their main responsibilities on worldwide. These sales and support staff members are also responsible for presenting the charter services intelligently to attract customers and tempt them to buy the charter plane service
- Checked flight statuses and plane maintenance for customers.
- Supported staff recruitment initiatives for high-quality program delivery.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Charter Sales Coordinator
Air Partner
09.2018 - 12.2022
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
- Increased charter sales by effectively coordinating and managing client bookings.
Air Import /Import Export Specialist
Bollore Logistics
07.2017 - 09.2018
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Negotiated freight rates with carriers for international transportation of goods.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery
Air Export Operation Specialist
Kerry Logistics
01.2017 - 07.2017
- IATA Dangerous Goods Regulations (DGR) Representative
- Monitored key performance indicators, taking corrective actions when necessary to achieve targets.
- Implemented process improvements that increased overall customer satisfaction rates.
- Observed packing operations to verify conformance to specifications.
- Collaborated with various departments to develop integrated solutions addressing organizational challenges.
Ground Operations Agent
TGS
11.2015 - 06.2016
- Analyze and interpret a variety of weather reports, charts and forecasts.
*Actively flight follows flights from departure through arrival. Monitors weather; communicates advisories to Flight Crews as necessary.
*Coordinates specific Flight Crew requests in a timely and efficient manner; responds with options (when appropriate) to ensure the crews’ needs are met or exceeded.
*Anticipates and proactively takes action to deal with future events, situations, and opportunities.
*Effectively uses communication skills and tools to convey timely and accurate information to Flight Crews, Operations Management, Flight Operations Personnel and others as needed to produce safe, efficient and timely flight planning services.
*Works effectively with internal and external customers, as well as peers and management, to provide safe and efficient airlift support services to Flight Crews and customers.
Operation Coordinator
Celebi Ground Handling
01.2014 - 11.2015
- The Flight Operations Coordinator prepares, updates, maintains, and provides flight information to flight crews and other operations and company personnel, with duties to include but not limited to:
*Assists in coordinating day-to-day flight operations in accordance with all Federal and company regulations and requirements.
*Actively participates in implementing company safety policy and departmental standards and procedures.
*Briefs Flight Crews on all aspects of flights.
*Coordinate international flight planning activities.
Education
High School Diploma -
Karadeniz Teknik University
Trabzon, Turkey 01.2010 - 06.2014
Skills
Operational Efficiency
Certification
IATA Dangerous Goods Regulations
Timeline
Charter Commercial Executive
MNG Airlines
03.2023 - Current
Safety Management System
03-2023
IATA Dangerous Goods Regulations
01-2022
CSP - Certified Sales Professional
12-2021
Charter Sales Coordinator
Air Partner
09.2018 - 12.2022
Air Import /Import Export Specialist
Bollore Logistics
07.2017 - 09.2018
Civil Aviation Safety and Security Training
04-2017
Air Export Operation Specialist
Kerry Logistics
01.2017 - 07.2017
Ground Operations Agent
TGS
11.2015 - 06.2016
Effective Speaking Techniques
05-2015
Operation Coordinator
Celebi Ground Handling
01.2014 - 11.2015
High School Diploma -
Karadeniz Teknik University
01.2010 - 06.2014