EMRE OZEROGLU
Milan, Italy
Summary
Hospitality professional with experience in guest relations, front office operations, and short-term rental management. Experienced in international hospitality environments with a strong focus on guest satisfaction and service quality. Currently managing a 14-room short-term rental portfolio in Istanbul and developed strong cross-cultural communication skills through international living and working experiences.
Overview
8
8
years of professional experience
Work History
Property & Hospitality Operations Manager
Private Short-Term Rental Portfolio
Istanbul
01.2018 - Current
- Managed daily operations of a 14-room short-term rental portfolio across 4 buildings.
- Coordinated pricing and occupancy strategies across Airbnb, Booking.com, Expedia, and VRBO to optimize revenue.
- Facilitated guest communications and check-in/check-out processes, achieving high satisfaction.
- Supervised cleaning staff and maintenance to maintain property standards.
- Analyzed bookings and financial performance metrics for ongoing operational enhancements.
Front Office Trainee
NH Collection Amsterdam Flower Market
Amsterdam
06.2025 - 11.2025
- Assisted guests with check-in, check-out, and service requests to ensure high satisfaction.
- Resolved guest complaints and coordinated with operational departments to ensure timely issue resolution.
- Contributed to service quality improvements by managing VIP guest experiences.
- Supported guest relations and front office teams to enhance operational efficiency.
Guest Relations Trainee
Titanic Luxury Collection Bodrum
Bodrum
05.2021 - 10.2021
- Delivered high-quality customer service by addressing guest inquiries promptly.
- Assisted front office team with daily administrative tasks to maintain operational efficiency.
- Coordinated with housekeeping and other departments to facilitate seamless operations.
Education
Master's Degree - Hospitality and Tourism Management
IULM University
Milan, Italy01-2025
Bachelor's Degree - Tourism Administration
Boğaziçi University
Istanbul, Turkey01-2023
High School Diploma -
Saint Benoit French Highschool
Istanbul, Turkey06-2018
Skills
- Guest Relations & Customer Experience
- Cross-Cultural Communication
- Front Office Operations
- Revenue and Occupancy Optimization
- Property Operations Management
- Guest Complaint Handling
- Adaptability in Multicultural Environments
- Problem solving
- Booking optimization
- Operation analysis
Languages
Turkish
Native
Native
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Timeline
Front Office Trainee
NH Collection Amsterdam Flower Market
06.2025 - 11.2025
Guest Relations Trainee
Titanic Luxury Collection Bodrum
05.2021 - 10.2021
Property & Hospitality Operations Manager
Private Short-Term Rental Portfolio
01.2018 - Current
Master's Degree - Hospitality and Tourism Management
IULM University
Bachelor's Degree - Tourism Administration
Boğaziçi University
High School Diploma -
Saint Benoit French Highschool