Emre Mutlu
Computer / Phone Technician
Ankara,Turkey
Summary
Dynamic and detail-oriented technician with extensive experience at BDH Bilişim Hizmetleri A.Ş. Proficient in C++ and soldering, I excel in delivering exceptional customer support and efficient repairs. Recognized for managing inventory effectively, I ensure timely service and high customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Computer /Cell Phone Technician
BDH Bilişim Hizmetleri A.Ş
10.2024 - Current
- Working as certificated repair technician for the brands including Samsung, Lenovo, Dell, Xiaomi and Avanos also which has medical equipments. And certificated Pure Storage technician for their data storages.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- De-soldered and re-soldered connections between parts and motherboard.
- Removed, fixed and replaced components such as LCD screens of tablets, phones, laptops.
Call Center Agent
Ministry of Foreign Affairs Consulate Call Center
10.2018 - 10.2020
- Provided English and Turkish information for the citizens world wide about Visa, Military Service, Divorce, Residence Permit, Notary and took emergency actions when necessary.
Computer Technician
Antivirüs Bilgisayar
12.2014 - 07.2016
- Diagnosed and repaired hardware components in desktop and laptop computers
- Purchased used computers, replaced missing or faulty parts, and resold them
- Maintained high customer satisfaction by addressing expectations and providing quality service
Accountant
Beysu İnşaat Ltd. Şti.
03.2014 - 09.2014
- Managed payroll processes for employees, ensuring accurate and timely salary disbursements
- Handled high-value banking transactions and reconciliations
- Prepared and issued checks, maintained financial records
- Monitored and updated personnel data, including attendance, leave, and HR documentation
- Processed invoices, coordinated with vendors, and managed payments
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted with notarization procedures and official documentation
- Oversaw tax filings and compliance with local regulations
Education
Computer Programming
Ufuk Univercity
Ankara, Turkey08-2017
Skills
Warranty processing, Software installation, Debugging, Soldering, Robotic programming(Arduino, Raspberry Pi Pico), Tablet repair, LCD screen replacement, C#, C, Python, Autocad, Fusion 360, Unity, 3D printing, Spray painting,
Timeline
Computer /Cell Phone Technician
BDH Bilişim Hizmetleri A.Ş
10.2024 - Current
Call Center Agent
Ministry of Foreign Affairs Consulate Call Center
10.2018 - 10.2020
Computer Technician
Antivirüs Bilgisayar
12.2014 - 07.2016
Accountant
Beysu İnşaat Ltd. Şti.
03.2014 - 09.2014
Computer Programming
Ufuk Univercity