Swimming, Holiday, Football
EMRAH DEMIR
Sales&Marketing Manager
Istanbul,34
Overview
22
22
years of professional experience
16
16
Certifications
Work History
Restaurant Manager
TAB Plc. / Burger King
Istanbul
01.2025 - 05.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Call Center Sales Representative
Selge Beach Resort&SPA Hotel
Antalya
04.2024 - 09.2024
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Sales Manager
Manna Boutique Hotel
Istanbul
07.2021 - 02.2022
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
AlpPasa Boutique Hotel
Antalya
03.2022 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Salesperson
Koc Holding/Setur A.S
Istanbul
01.2020 - 09.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Financial Advisor
Aegon Turkey
Istanbul
02.2019 - 06.2019
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Selling of all kind of insurance Products.
Receptionist
Suadiye Hotel
Istanbul
08.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Check-in and Check-out trans actions.
Sales Agent - Call Center
Lykia Links Golf&Resort Hotel
Antalya
04.2018 - 08.2018
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Front Accunting Personnel
Tekin Construction Plc.
01.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Front Accounting Personnel
Güc Construction Plc.
03.2016 - 09.2016
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Commercial Banking Sales Manager
Akbank Head Office
Istanbul
10.2010 - 01.2016
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded market share by identifying and penetrating untapped markets.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
Sales Agent
Kosedag Construction Plc.
Istanbul
04.2010 - 10.2010
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Sales Agent
Mapfre Insurance Head Office Turkey
Istanbul
01.2010 - 04.2010
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Explained features and advantages of Type products or services to promote sales.
Finance Intern
Tele Trade Finance Plc.
Istanbul
01.2008 - 02.2008
Finance Intern
Cukurova Holding / Baytur Construction Plc.
Istanbul
01.2003 - 04.2003
Education
Master of Science - International Finance
Kingston University London
London10.2007
Bachelor of Science -
Uludag University
Bursa06.2005
High School Diploma - Natural Sciences And Mathematics
Hayrullah Kefoglu High School
Istanbul01.2001
Skills
Staff management
Operations management
Customer engagement
Recruitment
Team management
Performance improvement
Problem-solving
Teamwork and collaboration
Team leadership
Problem-solving abilities
Coaching and mentoring
Effective communication
Organizational skills
Problem-solving aptitude
Strategic planning
Continuous improvement
Work Planning and Prioritization
Analytical thinking
Sales Management
Microsoft Office Programmes
Electraweb Hotel Programme
Panel Hotel Programme
Certification
Persuation Skills
Interests
Timeline
Restaurant Manager
TAB Plc. / Burger King
01.2025 - 05.2025
Call Center Sales Representative
Selge Beach Resort&SPA Hotel
04.2024 - 09.2024
Persuation Skills
11-2023
International Business Analysis Methodology and Techniques
11-2023
Social Engineering
11-2023
Digital Marketing Expertise
08-2023
Electronic Commerce
08-2023
Corporate Communication and Customer Based Sales
10-2022
Sales Manager
AlpPasa Boutique Hotel
03.2022 - 10.2022
Stock Exchange Technical Analysis Training
08-2021
Sales Manager
Manna Boutique Hotel
07.2021 - 02.2022
Salesperson
Koc Holding/Setur A.S
01.2020 - 09.2020
Insurance Products.
02-2019
Financial Advisor
Aegon Turkey
02.2019 - 06.2019
Receptionist
Suadiye Hotel
08.2018 - 12.2018
Sales Agent - Call Center
Lykia Links Golf&Resort Hotel
04.2018 - 08.2018
Front Accunting Personnel
Tekin Construction Plc.
01.2017 - 03.2018
Front Accounting Personnel
Güc Construction Plc.
03.2016 - 09.2016
Banking Education
02-2011
Personal Development
01-2011
Personal Development
11-2010
Commercial Banking Sales Manager
Akbank Head Office
10.2010 - 01.2016
Sales Agent
Kosedag Construction Plc.
04.2010 - 10.2010
Sales Agent
Mapfre Insurance Head Office Turkey
01.2010 - 04.2010
Finance Intern
Tele Trade Finance Plc.
01.2008 - 02.2008
General English Course
12-2006
Business English Course
09-2006
General English Course
09-2006
Academic English Course
07-2006
General English Course
01-2006
Finance Intern
Cukurova Holding / Baytur Construction Plc.
01.2003 - 04.2003
Master of Science - International Finance
Kingston University London
Bachelor of Science -
Uludag University
High School Diploma - Natural Sciences And Mathematics
Hayrullah Kefoglu High School