Swimming, Holiday, Football
EMRAH DEMIR
Sales&Marketing Manager
Istanbul,34
Overview
22
22
years of professional experience
16
16
Certifications
Work History
Restaurant Manager
TAB Plc. / Burger King
01.2025 - 05.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Call Center Sales Representative
Selge Beach Resort&SPA Hotel
04.2024 - 09.2024
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Sales Manager
Manna Boutique Hotel
07.2021 - 02.2022
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
AlpPasa Boutique Hotel
03.2022 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Salesperson
Koc Holding/Setur A.S
01.2020 - 09.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Financial Advisor
Aegon Turkey
02.2019 - 06.2019
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Selling of all kind of insurance Products.
Receptionist
Suadiye Hotel
08.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Check-in and Check-out trans actions.
Sales Agent - Call Center
Lykia Links Golf&Resort Hotel
04.2018 - 08.2018
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Front Accunting Personnel
Tekin Construction Plc.
01.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Front Accounting Personnel
Güc Construction Plc.
03.2016 - 09.2016
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Commercial Banking Sales Manager
Akbank Head Office
10.2010 - 01.2016
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded market share by identifying and penetrating untapped markets.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
Sales Agent
Kosedag Construction Plc.
04.2010 - 10.2010
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Sales Agent
Mapfre Insurance Head Office Turkey
01.2010 - 04.2010
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Explained features and advantages of Type products or services to promote sales.
Finance Intern
Tele Trade Finance Plc.
01.2008 - 02.2008
Finance Intern
Cukurova Holding / Baytur Construction Plc.
01.2003 - 04.2003
Education
Master of Science - International Finance
Kingston University London
London10.2007
Bachelor of Science -
Uludag University
Bursa06.2005
High School Diploma - Natural Sciences And Mathematics
Hayrullah Kefoglu High School
Istanbul01.2001
Skills
Staff management
Certification
Persuation Skills
Interests
Timeline
Restaurant Manager
TAB Plc. / Burger King
01.2025 - 05.2025
Call Center Sales Representative
Selge Beach Resort&SPA Hotel
04.2024 - 09.2024
Persuation Skills
11-2023
International Business Analysis Methodology and Techniques
11-2023
Social Engineering
11-2023
Digital Marketing Expertise
08-2023
Electronic Commerce
08-2023
Corporate Communication and Customer Based Sales
10-2022
Sales Manager
AlpPasa Boutique Hotel
03.2022 - 10.2022
Stock Exchange Technical Analysis Training
08-2021
Sales Manager
Manna Boutique Hotel
07.2021 - 02.2022
Salesperson
Koc Holding/Setur A.S
01.2020 - 09.2020
Insurance Products.
02-2019
Financial Advisor
Aegon Turkey
02.2019 - 06.2019
Receptionist
Suadiye Hotel
08.2018 - 12.2018
Sales Agent - Call Center
Lykia Links Golf&Resort Hotel
04.2018 - 08.2018
Front Accunting Personnel
Tekin Construction Plc.
01.2017 - 03.2018
Front Accounting Personnel
Güc Construction Plc.
03.2016 - 09.2016
Banking Education
02-2011
Personal Development
01-2011
Personal Development
11-2010
Commercial Banking Sales Manager
Akbank Head Office
10.2010 - 01.2016
Sales Agent
Kosedag Construction Plc.
04.2010 - 10.2010
Sales Agent
Mapfre Insurance Head Office Turkey
01.2010 - 04.2010
Finance Intern
Tele Trade Finance Plc.
01.2008 - 02.2008
General English Course
12-2006
Business English Course
09-2006
General English Course
09-2006
Academic English Course
07-2006
General English Course
01-2006
Finance Intern
Cukurova Holding / Baytur Construction Plc.
01.2003 - 04.2003
Master of Science - International Finance
Kingston University London
Bachelor of Science -
Uludag University
High School Diploma - Natural Sciences And Mathematics
Hayrullah Kefoglu High School