EMRAH ARAS
Istanbul,Turkey
Overview
15
15
years of professional experience
Work history
Team Leader
Unifree Duty Free AS/ Gebr Heinemann
Istanbul, Turkey
05.2019 - Current
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Unifree Duty Free is a travel retail company that operates in Istanbul New Airport .
- I am working for departure operations .
- I manage daily retail processes on 3K sqm sales area .
- I am working with a team of above 170 people
Store Manager
Apple
Istanbul , Turkey
07.2017 - 08.2018
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- The location of the store was very well known in Istanbul .
- Me and my teammates have helped to prepare good activities with many well-known partners here
- Also I managed the technical service center processes at the same time .
- Sales area was 500sqm and Technical Service Center has 300sqm area .
- The average monthly turnover of the store is 250K dollars.
Store Manager
Inditex
Istanbul, Turkey
10.2015 - 07.2017
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Assisted in recruiting, hiring and onboarding store staff.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Store Manager
Tesco Superstore
Aydin, Turkey
11.2014 - 10.2015
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Group Manager
Tesco Extra
Aydin, Turkey
04.2014 - 10.2014
- Rotated merchandise and displays to feature new products and promotions.
- Encouraged all employees within department to present positive, exemplary image to customers.
- I had worked in Non Food Category .
- My working area was 2500 sqm . Also store has 1000 sqm warehouse area .
- I had managed stocks of 12.000 different types of non food products .
Clothing Manager
Tesco Extra
Izmir, Turkey
01.2012 - 03.2014
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Created seasonal sales plans with varying stock and promotional strategies.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Evaluated products to select mix meeting current customer demand.
- I had worked for F&F Clothing brand in this career experience .
Department Chief
Tesco Extra
Izmir, Turkey
07.2010 - 12.2011
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
Sales Assistant
Tesco
Manisa, Turkey
10.2008 - 07.2010
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Education
Master of Business Administration - Social Science
Istanbul University
Turkey 02/2020 - 02/2022
Bachelor of Business Administration - Economics
Anadolu University
Turkey 09/2015 - 09/2020
College - International Trade
Celal Bayar University
Manisa , Turkey 09/2008 - 09/2010
Skills
- Process improvement
- Resource allocation
- Cost-effective budget control
- Team development strategies
- Key Performance Indicator (KPI) management
- Team supervision
- Employee coaching and mentorship
- Employee performance reviews
- Customer relationship management
- Stocking and replenishing
- Sales transaction management
- Superior communication skills
Languages
English
Upper intermediate
Timeline
Team Leader
Unifree Duty Free AS/ Gebr Heinemann
05.2019 - Current
Store Manager
Apple
07.2017 - 08.2018
Store Manager
Inditex
10.2015 - 07.2017
Store Manager
Tesco Superstore
11.2014 - 10.2015
Group Manager
Tesco Extra
04.2014 - 10.2014
Clothing Manager
Tesco Extra
01.2012 - 03.2014
Department Chief
Tesco Extra
07.2010 - 12.2011
Sales Assistant
Tesco
10.2008 - 07.2010
Master of Business Administration - Social Science
Istanbul University
02/2020 - 02/2022
Bachelor of Business Administration - Economics
Anadolu University
09/2015 - 09/2020
College - International Trade
Celal Bayar University
09/2008 - 09/2010