Emirhan Sarıçam
ITSM Specialist
Istanbul
Summary
A highly skilled and experienced ITSM Specialist Assistant with a strong background in Industrial Engineering. Successfully completed a 4-year undergraduate program over 5 years, including 1 year of preparatory studies. Demonstrates proven expertise in communication, time management, and teamwork. Completed ITIL training and possesses proficiency in implementing, integrating, and configuring ITSM products. Exhibits a strong ability to execute various projects in the ITSM field. Committed to continuous skill development and process management. Enthusiastic about contributing to challenging projects and driving success in the ITSM domain.
Overview
1
1
year of professional experience
Work History
IT Service Management Assistant Specialist
08.2023 - Current
As an ITSM Specialist Assistant, I have actively participated in various projects and initiatives within the ITSM field. I have undergone extensive training and developed expertise in the implementation, integration, and configuration of ITSM products from the ManageEngine family, including ServiceDesk Plus, Asset Explorer, and SupportCenter Plus. My responsibilities have included collaborating with the IT team to ensure the seamless operation of IT services, managing IT assets, and providing end-user support.
- Completed extensive training in the ITSM field
- Developed expertise in the implementation, integration, and configuration of ITSM products
- Collaborated with the IT team to ensure the seamless operation of IT services
- Managed IT assets and provided end-user support
Education
Industrial Engineering - Graduated
Kadir Has Üniversitesi
Istanbul, Turkey 04.2001 -
High School Diploma -
İstanbul Bilim Koleji Fen Lisesi
04.2001 -
Skills
Customer relations
Team collaboration
Analytical thinking
Time Management
ITSM Specialist
Problem Solving
Timeline
IT Service Management Assistant Specialist
08.2023 - Current
Industrial Engineering - Graduated
Kadir Has Üniversitesi
04.2001 -
High School Diploma -
İstanbul Bilim Koleji Fen Lisesi
04.2001 -