Emirhan Cingitaş
Receptionist, Conciarge
Nevşehir
Summary
I started my career in an ınternet café using applications such as word and excel even though I don't know them professionaly. I also did business as a salesmen at gift/souvenir shops and worked as a waiter in bakeries and restaurants. For about 1.5 years, I went on tours with tourist guides to improve my English and participated in operations at the tourist agency. I chose tourist guidance, a section I enjoyed after get into college. Before I get into college in 2020, I worked the night shift in a hotel so I could go to the University preparation classes, it was one of the most difficult periods of my life. This year I kept following classes at university while at the same time working full time in one of the most prestigious and expensive hotels of the region of Cappadocia where the majority of the guests were foreigners. I have improved my English while I worked there, now I speak fluent English and I'm competent with using hotel management softwares such as MOD. So I'm still working in a hotel as front desk agent also as a conciarge.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist, Conciarge
Carus Cappadocia Hotel
01.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Receptionist
Sultan Cave Suites Hotel
06.2021 - 12.2022
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Gece Receptionisti
View Cave Hotel
10.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Lisans - 3. Sınıf Olarak Halen Okumaktayım
Nevşehir Hacıbektaşi Veli Üniversitesi
Nevşehir 04.2001 -
High School Diploma -
Avanos Anadolu Lisesi
Nevşehir (Avanos) 04.2001 -
Skills
File Organization
Hobilerimi kısaca anlatacak olursam
hobilerimi kısaca anlatacak olursam, motor sürmek, satranç oynamak, dil eğitimi almak, dağ tırmanışı yapmak ve dağ bisikleti sürmek olarak sıralayabilirim.
Timeline
Front Desk Receptionist, Conciarge
Carus Cappadocia Hotel
01.2023 - Current
Receptionist
Sultan Cave Suites Hotel
06.2021 - 12.2022
Gece Receptionisti
View Cave Hotel
10.2020 - 04.2021
Lisans - 3. Sınıf Olarak Halen Okumaktayım
Nevşehir Hacıbektaşi Veli Üniversitesi
04.2001 -
High School Diploma -
Avanos Anadolu Lisesi
04.2001 -