Emine Ceren KONUK
Summary
Dynamic and results-driven professional with extensive experience at Sunglass Hut - Luxottica, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective coaching and mentoring. Skilled in problem-solving and fostering a collaborative work environment, ensuring optimal performance and service excellence.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Assistant Manager
Sunglass Hut - Luxottica
02.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Store Manager
Mandarin Oriental Sunglass Hut Store
05.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Volunteer
OneSight
11.2017 - 12.2017
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Arts - Faculty of Law, Vocational School of Justice
Istanbul University
Istanbul, Turkey10-2021
Bachelor of Arts - Justice
Nukhet Ercan High School
Istanbul01-2012
Skills
Operations management
Team leadership
Employee performance evaluations
Decision-making
Time management
Cost reduction
Customer relationship management (CRM)
Goal setting
Staff supervision
Sales growth
Coaching and mentoring
Problem-solving abilities
Multitasking Abilities
Timeline
Store Manager
Mandarin Oriental Sunglass Hut Store
05.2023 - 10.2024
Volunteer
OneSight
11.2017 - 12.2017
Assistant Manager
Sunglass Hut - Luxottica
02.2015 - Current
Bachelor of Arts - Faculty of Law, Vocational School of Justice
Istanbul University
Bachelor of Arts - Justice
Nukhet Ercan High School