Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
CustomerServiceRepresentative

Emine Kaleintzi

Salesforce Administrator
Izmir,35

Summary

Dedicated and analytical professional with a robust background in nanotechnology, genetic and bimolecular engineering, seeking to leverage extensive experience in data analysis, project management, and technical skills in a Salesforce administration role. Adept at improving operational efficiencies through technology, with a keen interest in CRM systems and data management. Eager to contribute to a dynamic team by applying proven abilities in database administration and process optimization.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Sales Administrator-Internship

RemeConsult
01.2024 - 03.2024

Hotel Management Project with a team consisting 8 team members.

  • Set all the business requirements to transfer data to Salesforce
  • Created Custom Objects and Reports&Dashboards
  • Created Custom profiles and configured all required settings for the users to give them access permissions with managing profiles,
  • Transferred Salesforce records using Data Loader and Data Import Wizard, import and export.
  • Configured Email to Case and Web to Case solutions to process incoming interactions from customers and created new case records.
  • Created field dependencies, validation rules and formula fields for data accuracy and consistency.
  • Created different page layouts and record types for different business requirements.
  • Enabled person account to store information about individual customers.
  • Created relationships and roll up summary fields.
  • Configured flow diagrams.
  • Created queues for different case types. Assigned them to different users by using assignment rules and escalation rules.
  • Used Change Sets for Deployment
  • Experienced in working Agile Methodology and used JIRA as a software management tool.

Educational Consultant

Freelancer
10.2011 - 05.2012
  • Assisted in the creation of individualized education plans for students with diverse needs.
  • Increased student engagement by implementing project-based learning activities.
  • Coached high school project students for the Tubitak Project competition and achieving 3rd place in Istanbul with Biphenol-A project.

Genetic Laboratory Researcher

Burch Genetik
07.2008 - 12.2008
  • Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
  • Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
  • Secured funding for critical research projects through persuasive grant writing and effective networking.
  • Responsible for HPV testing, DNA extraction from serum and tissues, PCR detection of viruses, and quantitation using real-time devices.

Educational Consultant

Azerbaijan Biology Olympiad Team
01.2008 - 06.2008
  • Coached the national team, providing education and support on molecular biology and genetics for the Biology Olympiad.
  • Collaborated with administrators to determine course objectives.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Provided subject matter expertise on all courses, materials, and lesson plans.
  • Increased student engagement by implementing project-based learning activities.

Education

Ph.D. - Nanotechnology

Katip Çelebi University
Izmir
2019

Master of Science - Genetics & Bioengineering

*
06.2015

Bachelor of Science - Molecular Biology And Genetics

Boğaziçi University
Istanbul
06.2005

Skills

Teamwork and Collaboration

Software

HTML

CSS

Java Script

Additional Information

A collaboration was initiated with Innsbruck University to undertake research extraction and population genetics analysis through mitochondrial DNA. The findings of this research were presented at the Archaeological Biomedical Science Congress in 2011.

Timeline

Sales Administrator-Internship

RemeConsult
01.2024 - 03.2024

Educational Consultant

Freelancer
10.2011 - 05.2012

Genetic Laboratory Researcher

Burch Genetik
07.2008 - 12.2008

Educational Consultant

Azerbaijan Biology Olympiad Team
01.2008 - 06.2008

Ph.D. - Nanotechnology

Katip Çelebi University

Master of Science - Genetics & Bioengineering

*

Bachelor of Science - Molecular Biology And Genetics

Boğaziçi University
Emine KaleintziSalesforce Administrator