Emine Breytenbach
Senior Cluster Quality and Brand Experience Manager
Antalya
Summary
Experienced and dedicated Quality Assurance Manager with strong expertise in QA standards, ISO frameworks, and best practices. Skilled in developing and implementing QA plans, inspections, test procedures, and process improvements to ensure compliance and operational excellence. Proven track record in conducting audits, analyzing data, and implementing corrective actions that drive efficiency and reduce risk. Recognized for consistently promoting company values and building positive relationships with employees, clients, subcontractors, and external stakeholders.
Ambitious and results-driven professional with an innovative approach to quality improvement, strong team leadership skills, and the ability to perform in fast-paced, multicultural environments. Passionate about delivering measurable results, enhancing service quality, and contributing to organizational success.
Overview
14
14
years of professional experience
19
19
Certificates
3
3
Languages
Work History
Senior Cluster Quality and Brand Experience Manager
Address Creek Harbour & Palace Dubai Creek Harbour, Emaar Hospitality Group
11.2022 - 07.2025
- Consolidated and analyzed performance data to identify trends, enhancing operational excellence and brand service experience.
- Provided insights on guest experience KPIs, industry benchmarks, and performance assessments during EHG Business Review Meetings.
- Conducted root cause analyses to implement impactful measures improving guest engagement and service quality.
- Observed and evaluated operational performance, identifying gaps and coaching key roles to drive productivity.
- Collaborated with Cluster team, Head Coach, and Hotel/General Managers to resolve performance issues and enforce process improvements.
- Oversaw the CRM system across departments, ensuring optimization, accurate information sharing, and user adoption.
- Designed and delivered guest experience and operational training across multiple business areas.
- Advanced sustainability initiatives and optimized document management practices across hotels.
- Developed and managed the annual departmental budget in line with corporate and GM guidelines.
- Ensured compliance with Forbes and LQA service standards, conducting cross-exposure audits across EMAAR business units.
- Directed weekly inspections of physical assets and services to maintain exceptional property presentation.
- Led tailored Learning Needs Analysis (LNA) and implemented customized learning and coaching strategies.
- Selected, coached, and mentored Brand Experience Coaches to align with brand service culture and deliver consistent guest experiences.
- Successfully executed the NoMore Bottle sustainability project.
- Directed the RateMe Project pilot, boosting guest engagement and implementing improvements based on analytical feedback.
- Developed and executed the Palace Brand Standard across properties.
- Completed the ISO QMS feasibility study across the group.
- Implemented NXT LVL Operational Excellence Framework initiatives, collaborating with Head Coach and Hotel Manager.
Quality & Hygiene Manager
Rixos Bab Al Bahr
11.2019 - 11.2022
- Developed, reviewed, and updated ISO-IMS documentation (plans, SOPs, manuals, process charts) ensuring compliance with QMS, FSMS, EMS, and statutory/legal requirements.
- Designed, implemented, and maintained programs aligned with national and international standards to ensure service consistency and continuous improvement.
- Trained employees, organized team tasks, and led technical training in TQM, HACCP, Food Safety, and OHS.
- Established and implemented communication strategies to raise quality awareness across departments.
- Liaised with corporate offices, regulatory authorities, clients, contractors, and certification bodies to ensure compliance.
- Oversaw inspections, statistical process control analyses, and audits to enforce requirements and meet specifications.
- Actively reduced guest complaints related to Health & Safety and food hygiene through corrective and preventive actions.
- Supported the facilities team in monitoring contractors and enforcing H&S standards.
- Created pandemic-specific procedures based on best practices, ensuring compliance with evolving safety measures.
- 2020 – Achieved ISO 10002 Guest Satisfaction Management Certificate.
- 2020–2021 – Secured EN 15288-2 Swimming Safety Certificate (exclusive to Rixos Hotels in UAE).
- 2021 – Organized TQM awareness training for Rixos UAE Hotels.
- Created Regional SOPs for 5 Rixos UAE Hotels.
- Led sustainability projects and upgraded waste management facilities.
- Directed and executed the Earth Check Certification process.
Quality Supervisor
Rixos Land of Legends
03.2017 - 11.2019
- Developed, reviewed, and updated ISO-IMS documentation (plans, SOPs, manuals, instructions, process charts) to ensure compliance with QMS, FSMS, EMS, OHSAS, and EN 15288-2 Swimming Safety standards.
- Delivered training programs, organized group tasks, and coached employees on quality assurance and compliance procedures.
- Reduced guest complaints by implementing Health & Safety and food hygiene improvements.
- Supported the facilities department in monitoring contractors and enforcing Health & Safety standards.
- Managed pest control measures in food production and service areas.
- Analyzed operational, security, and clinic reports to identify improvement opportunities.
- Conducted routine lifeguard performance tests and prepared reports.
- Validated weekly and monthly OHSAS 18001 compliance reports.
- Implemented all requirements of QMS, FSMS, EMS, and OHSAS within 5 months, securing full certification.
- Led implementation of FSSC 22000, an internationally recognized certification scheme, and played a major role in achieving accreditation in 2018.
Quality Assurance Responsible
Metro Cash &Carry
12.2014 - 02.2017
- Implemented, updated, and maintained the ISO 9001 Quality Management System, ensuring compliance with international standards.
- Oversaw the implementation and development of ISO 9001, IFS Wholesale/Cash & Carry, ISO 22000, TSE Food Safety Management System, and ISO 14001 across the enterprise.
- Published and monitored application of instructions, forms, procedures, process charts, and lists in alignment with management systems.
- Maintained and continuously improved the quality management system through employee training and awareness programs.
- Monitored customer complaints, initiated corrective and preventive actions (CAPA), and planned/executed internal audits.
- Organized quality awareness trainings to foster a culture of continuous improvement.
- Developed and revised the Document Management System, ensuring company-wide communication of updates.
- Acted as Chief Auditor and Auditor for internal quality audits, ensuring compliance with established standards.
- Prepared agendas and organized Management Review meetings, presenting results of audits, customer satisfaction surveys, and improvement actions.
- Designed, implemented, and analyzed Customer Satisfaction Surveys, presenting findings during reviews.
- Ensured coordination and quality assurance between companies, suppliers, customers, and certification bodies.
- Conducted supplier audits, evaluated performance, and ensured alignment with company standards.
- Strengthened compliance and audit performance by standardizing internal audit procedures.
- Enhanced supplier quality assurance through structured audits and evaluations.
- Improved customer satisfaction monitoring by designing new survey systems and integrating results into management reviews.
Food Engineer/Packaging Department Chef
Ekiciler Süt Gıda Tarım Hayvancılık San. ve Tic. A. Ş.
06.2014 - 12.2014
- Ensured compliance with ISO 9001 Quality Management System requirements by providing the proper environment for product packaging processes.
- Oversaw warehouse controls including product stock tracking and on-time packaging of mature products.
- Conducted cleaning controls, performed hand swab tests, and collected equipment samples to ensure hygiene standards.
- Prepared and presented daily packaging reports to the Production Manager.
- Directed daily operations of packaging machines and supervised department employees.
- Improved packaging efficiency by streamlining daily operations and stock tracking procedures.
- Ensured regulatory compliance by maintaining ISO 9001 standards in packaging and warehouse practices.
Intern
Yörükoğlu Süt Ve Ürünleri San. Tic. A. Ş.
06.2012 - 07.2012
Intern
Altıntet Entegre Sanayi ve Ticaret Ltd. Şti.
06.2011 - 08.2011
Education
Bachelor of Science - Food Engineering
Mersin University
Mersin, Turkey01.2014
Bachelor of Science - Food Engineering
Università Degli Studi Di Salerno
Salerno01.2013
No Degree - Italian Culture and Italian Education
Università Per Stranieri Di Siena
Siena01.2012
Skills
Risk Management: Proactive risk identification, assessment, and mitigation
Certification
Lean Six Sigma Green Belt,Learners Point Academy
Timeline
Lean Six Sigma Green Belt,Learners Point Academy
05-2024
Positive Psychiatry and Mental Health, The University of Sydney
11-2023
Six Sigma Principles, Six Sigma Tools for Define and Measure, University System of Georgia
06-2023
Senior Cluster Quality and Brand Experience Manager
Address Creek Harbour & Palace Dubai Creek Harbour, Emaar Hospitality Group
11.2022 - 07.2025
Level 4 Food Safety, Pillsburry
11-2021
ISO 19011:2018 Management System Auditing – Internal Auditor, DQS
10-2021
ISO 10002 Guest Satisfaction Management System Foundation Training, DQS
10-2021
ISO 140001 Environment Management System Foundation Training, DQS
10-2021
ISO 9001 Quality Management System Foundation Training, DQS
10-2021
Quality & Hygiene Manager
Rixos Bab Al Bahr
11.2019 - 11.2022
FSSC 22000 Catering, DQS
01-2018
BRC Global Standard for Food Safety Version 7, DQS
01-2018
Quality Supervisor
Rixos Land of Legends
03.2017 - 11.2019
Communication with Disabled People and Courtesy Rules in Service, Akdeniz University
01-2017
Influence: The Psychology of Persuasion, ATSO
11-2016
Basic Pest Control System, Rentokil
11-2015
Quality Assurance Responsible
Metro Cash &Carry
12.2014 - 02.2017
Food Engineer/Packaging Department Chef
Ekiciler Süt Gıda Tarım Hayvancılık San. ve Tic. A. Ş.
06.2014 - 12.2014
Leadership, Ministry of Youth and Sports
10-2012
Language Certificate, Università per Stranieri di Siena
08-2012
Intern
Yörükoğlu Süt Ve Ürünleri San. Tic. A. Ş.
06.2012 - 07.2012
External Trade, FTL Academy
03-2012
Customer Relationship Management, Bureau Veritas/Guc Business
12-2011
Strategic Management and Leadership, Bureau Veritas/Guc Business
12-2011
International Marketing Engineering, Bureau Veritas/Guc Business
12-2011
Intern
Altıntet Entegre Sanayi ve Ticaret Ltd. Şti.
06.2011 - 08.2011
Bachelor of Science - Food Engineering
Mersin University
Bachelor of Science - Food Engineering
Università Degli Studi Di Salerno
No Degree - Italian Culture and Italian Education
Università Per Stranieri Di Siena
Language Skills
English
Full Professional
Italian
Elementary
Turkish
Native or Bilingual
Software
Microsoft Office
Visio
Bilnex-Dynamic: Commercial Management System Programs
ERP