EMILY MASS
Parkstein
Summary
Accomplished Account/Base Manager, Merchandiser, Nail Techinician, Business Owner, Team Leader and CBRN Specialist with a track record of delivering outstanding customer service, event coordination, and personnel training. Demonstrates adaptability, leadership, and unwavering commitment to excellence. Adept in diverse team leadership,strategic business growth, and management.
Overview
2025
2025
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Account Manager
Grafenwoehr Exchange
3 2024 - Current
- Company Overview: Military Sales and Services
- Maximize customer experience and sales through strategic analysis and rearrangement of products and displays
- Prioritizing Competing Needs of the Company
- Maintain a positive relationship with store management and personnel
- Plan and evaluate event, sales, weekly demonstrations and launches of clientele products
- Overseeing completion of objective/tasks by managing staff
- Plan and develop merchandising strategies that balance customers’ expectations and the companys’ objectives
- Pioneer overall target audiences and develop campaigns that optimize, engage, inform and motivate
- Monitor company and clientele performance in order to identify any potential areas of improvement
- Ability to multitask by handling customer service alongside inventory management
- Communicate and work with store management regarding promotions and creating displays
- Manage inventory efficiently ensuring optimal stock levels
- Military Sales and Services
Base Manager
Grafenwoehr- Vilseck Commissary
11.2023 - Current
- Company Overview: S&K Sales
- Maximize customer interest and sales levels by displaying products appropriately
- Produce layout plans for stores and maintain store shelves and inventory
- Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate
- Monitor store performance in order to identify potential areas of improvement
- Communicate and work with store management regarding promotions, end caps and creating displays
- Plan strategies that entail the overall expectations of the company and customers
- S&K Sales
Nail Technician (Beautician) | Business Owner
BeautyxxEmily
01.2021 - Current
- Company Overview: Veteran
- Founded and manage BeautyxxEmily, a top-rated nail and beauty salon, renowned for personalized nail care and innovative designs
- Expert in diverse nail techniques including acrylics, gels, and traditional polish with a creative flair for intricate nail art
- Prioritize hygiene through stringent sanitation practices, ensuring client safety and comfort
- Lead a skilled team, providing training and fostering a positive atmosphere for exceptional customer service
- Drive business growth via strategic marketing, social media campaigns, and supplier collaborations
- Cultivate enduring client relationships, utilizing a database for tailored services and loyalty initiatives
- Extend gratitude to fellow veterans through special offers, applying military discipline to salon operations
- Veteran
Stocker
Grafenwoehr Commissary
08.2023 - 12.2023
- Company Overview: S&K Sales
- Maintains an organized store interior for assigned merchandise
- Sorts and stocks products on shelves as needed throughout the store in a timely manner
- Maintains an accurate log of daily sheet performance
- Maintains an organized store interior for assigned merchandise
- Attention to detail and independence in completing tasks
- Sorts and stocks products on shelves as needed throughout the store in a timely manner
- S&K Sales
Chemical, Biological, Radiological and Nuclear Specialist
U.S Army
01.2018 - 07.2020
- Company Overview: Dedicated Military Professional with Over 2 Years of Specialized Training in Chemical, Biological, Nuclear, and Radiological Warfare
- Demonstrated impeccable oversight in supervising highly radioactive equipment for a continuous span of 2 years, maintaining a flawless record of zero loss or incidents
- Delivered comprehensive training to military personnel, ensuring readiness and competence in handling chemical, biological, nuclear, and radiological threats
- Exemplified expertise in meticulous property accountability, including assets of high strategic importance, while adeptly managing additional duties to sustain unit efficiency and functionality
- Dedicated Military Professional with Over 2 Years of Specialized Training in Chemical, Biological, Nuclear, and Radiological Warfare
CBRN Specialist
US Army Reserve
08.2020 - 10.2021
- Enhanced team efficiency by streamlining CBRN equipment maintenance procedures and improving inventory management.
- Advised leadership on the development of policies and procedures aimed at reducing the likelihood of accidental exposure to hazardous materials during daily operations.
- Conducted risk assessments for various missions involving exposure to chemical, biological, radiological, or nuclear agents, enabling informed decision-making processes.
- Assisted in the development of comprehensive CBRN defense plans, ensuring readiness for various scenarios.
Host/Waitress
Niki’s Italian Bistro
09.2017 - 01.2018
- Delivered heightened customer service through attentive hosting and waitstaff responsibilities
- Proficiently accommodated unique customer requests, enhancing overall dining experiences
- Orchestrated successful events and parties, ensuring seamless execution and customer satisfaction
- Assumed responsibility for training newly hired staff, contributing to their integration and performance excellence
Team Lead
Chick-Fil-A
01.2016 - 01.2017
- Delegated daily tasks to team member to optimize group productivity
- Collaborated with the management team and other team members to implement new work procedures
- Organized and prioritized incoming work orders and team workflow to handle dynamic demands
- Assigned and distributed tasks to team members according to area of expertise
- Conducted quality checks to verify conformance to policies and procedures
- Fostered positive employee relationships through communication and training
Education
Bachelor's Degree - Business Administration
University of Maryland
Associate of Arts - General Studies
University of Maryland
Skills
Customer Service
Management
Hygiene Protocols
Team Leadership
Business Growth Strategy
Event Coordination
Personnel Training
Impeccable Equipment Oversight
Adaptability
Business Management
Communication
Self management
Personalized Nail Care
Innovative Designs
Diverse Nail Techniques
Word
Excel
Certification
Active Secret Clearance
Careerstatement
Accomplished Account Manager, Merchandiser, Nail Technician, Business Owner, Team Leader and CBRN Specialist with a track record of delivering outstanding customer service, event coordination, and personnel training. Demonstrates adaptability, leadership, and unwavering commitment to excellence. Adept in diverse team leadership, strategic business growth, and management.
References
Available Upon Request
Timeline
Base Manager
Grafenwoehr- Vilseck Commissary
11.2023 - Current
Stocker
Grafenwoehr Commissary
08.2023 - 12.2023
Nail Technician (Beautician) | Business Owner
BeautyxxEmily
01.2021 - Current
CBRN Specialist
US Army Reserve
08.2020 - 10.2021
Chemical, Biological, Radiological and Nuclear Specialist
U.S Army
01.2018 - 07.2020
Host/Waitress
Niki’s Italian Bistro
09.2017 - 01.2018
Team Lead
Chick-Fil-A
01.2016 - 01.2017
Associate of Arts - General Studies
University of Maryland
Account Manager
Grafenwoehr Exchange
3 2024 - Current
Bachelor's Degree - Business Administration
University of Maryland