Emel Orç
Bursa
Overview
18
18
years of professional experience
3
3
Certifications
1
1
Language
Work History
REVENUE MANAGER
CROWNE PLAZA BURSA
01.2018 - 12.2024
- Manage and maintain group and transient inventory controls including, but not limited to, room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office
- Serve as primary liaison with Front Office, Sales and Marketing and Reservation to maximize inventory and profitability
- Develop, monitor and adjust sales and pricing strategies
- Conducts competitive and demand analyses and provides critical analysis of chosen strategies, room statistics and general demand factors to ensure the most effective and efficient balance between demand and availability
- Conduct forecasting, review all competitive shops, review demand, convention and city event calendars, maintain data on competitor products and maintain historical data on events and performance
- Monitor and develop team member performance to include, but not limited to, providing supervision professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Manage the department and participate in and facilitate meetings
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
Group &Travel Trade Sales Manager
Crowne Plaza Bursa
06.2016 - 10.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Group Sales Manager
Crowne Plaza Bursa
01.2014 - 01.2016
- Led successful negotiations with major clients, securing lucrative contracts that contributed to company growth.
- Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive proposals that addressed client pain points and resulted in closed deals.
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
Sales Executive
Crowne Plaza Bursa
03.2012 - 02.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Representative
CROWNE PLAZA OLD CITY
03.2011 - 03.2012
Sales Executive
BEST WESTERN EMPIRE PALACE
11.2008 - 12.2009
Sales Representative
İPEK PALACE HOTEL
11.2007 - 10.2008
Guest Relations Supervisor
FUGA FINE TIMES HOTEL
04.2007 - 11.2007
Education
Ön Lisans - Turizm Rehberliği
SelçukNiversitesi
01.2007
Lise - Süper Lise - Yabancı Dil
Bursa Çelebi Mehmet Lisesi
01.2003
Skills
Microsoft Excel proficiency
Pricing strategy
Audit coordination
Budgeting and planning
Data-driven decision making
Competitor analysis
Account reconciliation
Process improvement
Customer segmentation
Business intelligence
Revenue growth planning
Yield management
Team management
Time management
Certification
OXFORD CAMBRIDGE AND RSA EXAMINATIONS Eki 2008
Timeline
REVENUE MANAGER
CROWNE PLAZA BURSA
01.2018 - 12.2024
Group &Travel Trade Sales Manager
Crowne Plaza Bursa
06.2016 - 10.2018
Assistant Group Sales Manager
Crowne Plaza Bursa
01.2014 - 01.2016
Sales Executive
Crowne Plaza Bursa
03.2012 - 02.2014
Sales Representative
CROWNE PLAZA OLD CITY
03.2011 - 03.2012
Sales Executive
BEST WESTERN EMPIRE PALACE
11.2008 - 12.2009
Sales Representative
İPEK PALACE HOTEL
11.2007 - 10.2008
Guest Relations Supervisor
FUGA FINE TIMES HOTEL
04.2007 - 11.2007
Lise - Süper Lise - Yabancı Dil
Bursa Çelebi Mehmet Lisesi
Ön Lisans - Turizm Rehberliği
SelçukNiversitesi