Emel Orç
Bursa
Overview
18
18
years of professional experience
3
3
Certifications
1
1
Language
Work History
REVENUE MANAGER
CROWNE PLAZA BURSA
01.2018 - 12.2024
- Manage and maintain group and transient inventory controls including, but not limited to, room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front Office
- Serve as primary liaison with Front Office, Sales and Marketing and Reservation to maximize inventory and profitability
- Develop, monitor and adjust sales and pricing strategies
- Conducts competitive and demand analyses and provides critical analysis of chosen strategies, room statistics and general demand factors to ensure the most effective and efficient balance between demand and availability
- Conduct forecasting, review all competitive shops, review demand, convention and city event calendars, maintain data on competitor products and maintain historical data on events and performance
- Monitor and develop team member performance to include, but not limited to, providing supervision professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Manage the department and participate in and facilitate meetings
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
Group &Travel Trade Sales Manager
Crowne Plaza Bursa
06.2016 - 10.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Group Sales Manager
Crowne Plaza Bursa
01.2014 - 01.2016
- Led successful negotiations with major clients, securing lucrative contracts that contributed to company growth.
- Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive proposals that addressed client pain points and resulted in closed deals.
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
Sales Executive
Crowne Plaza Bursa
03.2012 - 02.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Representative
CROWNE PLAZA OLD CITY
03.2011 - 03.2012
Sales Executive
BEST WESTERN EMPIRE PALACE
11.2008 - 12.2009
Sales Representative
İPEK PALACE HOTEL
11.2007 - 10.2008
Guest Relations Supervisor
FUGA FINE TIMES HOTEL
04.2007 - 11.2007
Education
Ön Lisans - Turizm Rehberliği
SelçukNiversitesi
01.2007
Lise - Süper Lise - Yabancı Dil
Bursa Çelebi Mehmet Lisesi
01.2003
Skills
Microsoft Excel proficiency
Certification
OXFORD CAMBRIDGE AND RSA EXAMINATIONS Eki 2008
Timeline
REVENUE MANAGER
CROWNE PLAZA BURSA
01.2018 - 12.2024
Group &Travel Trade Sales Manager
Crowne Plaza Bursa
06.2016 - 10.2018
Assistant Group Sales Manager
Crowne Plaza Bursa
01.2014 - 01.2016
Sales Executive
Crowne Plaza Bursa
03.2012 - 02.2014
Sales Representative
CROWNE PLAZA OLD CITY
03.2011 - 03.2012
Sales Executive
BEST WESTERN EMPIRE PALACE
11.2008 - 12.2009
Sales Representative
İPEK PALACE HOTEL
11.2007 - 10.2008
Guest Relations Supervisor
FUGA FINE TIMES HOTEL
04.2007 - 11.2007
Lise - Süper Lise - Yabancı Dil
Bursa Çelebi Mehmet Lisesi
Ön Lisans - Turizm Rehberliği
SelçukNiversitesi