EMEL KARLI
Ankara
Summary
Dynamic customer service professional with extensive experience in delivering high-quality service and effectively multitasking in fast-paced, customer-focused environments. Proven expertise in oral and written communication, active listening, and analytical problem-solving contributes to exceptional passenger experiences. Skilled at managing diverse customer needs while maintaining a calm and professional demeanor under pressure, fostering positive relationships that ensure passenger safety and comfort. Committed to leveraging strong interpersonal skills and a dedication to service excellence as a Flight Attendant, enhancing overall satisfaction for every traveler.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Services Specialist
Teleperformence
08.2025 - 09.2025
- Completed training and worked in the Turkish Airlines customer service department, providing high-quality support to Korean-speaking passengers. Gained hands-on experience in handling passenger inquiries, solving issues, and ensuring customer satisfaction.
- The role includes handling reservations, responding to inquiries, and ensuring customer satisfaction through clear communication and problem-solving.
Korean-speaking Sales Representative
Meditrina Life
01.2025 - 07.2025
- Developed strong product knowledge to effectively communicate benefits and features to clients.
- Assisted in identifying customer needs, providing tailored solutions to enhance satisfaction.
- Collaborated with team members in strategizing promotional campaigns and increasing sales opportunities.
- Adapted quickly to new product launches
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Bachelor - Korean Language and Literature
Ankara University
06.2024
High School - Foreign Languages Track
Kestel Hasan Aslanoba Anatolian High School
Bursa, Turkey01.2020
Skills
- Microsoft Office
- Excellent written and oral communication
- Active listening
- Complaint handling
- Good communication skills
- Customer relations
Certificates And Courses
- Division of International Studies, Busan University of Foreign Studies, 06/2023, Exchange Program for 1 year
- Driving License, Turkish Ministry of Transport, 01/2022
- Brand Management Expert Course, Ankara Bilim University, 01/2025, In progress
- Trade and International Marketing Expert Course, Ankara Bilim University, 01/2025, In progress
Timeline
Customer Services Specialist
Teleperformence
08.2025 - 09.2025
Korean-speaking Sales Representative
Meditrina Life
01.2025 - 07.2025
Bachelor - Korean Language and Literature
Ankara University
High School - Foreign Languages Track
Kestel Hasan Aslanoba Anatolian High School