Elvira Ulug

• Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
• Assisted in the development of training programs aimed at improving guest relations skills among hotel employees.
• Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
• Handled high-pressure situations with grace, effectively resolving issues to maintain positive guest relations.

I was an employee of the Chinese company Sanbird. The company was expanding and entering the Russian market. We had a brand new online store, and we registered and legalized our products and services in the Russian market. It was a great experience in the field of internet marketing and trade.

I worked in a hospital as a translator for Chinese-Russian and Russian-Chinese languages. Our doctor was from China, and he didn't know Russian, so I helped him with translation and maintaining warm relationships with the patients. I was also his personal assistant, helping him deal with issues in the hospital. Our doctor treated people with joint diseases such as osteoporosis and gout.

• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
• Performed opening and closing duties within bar area according to schedule.
• Ensured prompt seating of guests during high-volume periods by assisting host staff when necessary.