Ellah Havvas 29/10/2006
Waitress / Hostess
Telford
Summary
I'm an energetic friendly student looking for weekend and holiday work, eager to offer strong communication and interpersonal skills.
I approach challenges and conflict with tact and creative problem solving
I am looking to build a long term working relationship, I'm hard working , honest and willing to try anything that helps the business to grow and and also develops my skills Energetic worker focused on delivering excellent service to guests. Tracks menu changes and personalise recommendations for guest satisfaction. Collaborative with wait staff and kitchen workers to exceed expectations with fast, delicious food.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
P/T Sales Assistant
The Card Factory
07.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed transactions accurately while maintaining a high level of customer service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Waitress
The Ugly Ducklng
05.2024 - 03.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress Part Time
Oceana Beach Club, Alicante
03.2022 - 01.2023
- Performed Bar duties, thoroughly cleaning , sanitising and replenishing stock
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations
- Created a friendly welcoming atmosphere to encourage positive guest experiences ,prolonging visits to increase profitability
- served meals and drinks with professionalism and skill, maintaining high presentation an quality standards
- kept guest tables clean , neat and tidy by regularly clearing awat durty dishes and used glasses, and wiping down surfaces
- Cleaned , sanitised and organised food storage, racks and bins
- provided friendly courteous service, maximising the customer satisfaction ratings
- Greeted and seated guests to establish prompt, high quality service.
Waitress
Townhouse
07.2021 - 03.2022
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Greeted new customers, answered initial questions and took drink orders.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Maintained brand image by keeping neat personal appearance.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Optimise customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Education
GCSEs - General
Royal School of Wolverhampton
Royal School Of Woverhampton 09.2021 - 06.2024
Skills
OpenTable adept
Cash and credit transactions
Sanitisation procedures
Food and beverage service
Payment Processing
Spirits, wine and food service
Cleaning requirements
Complex Problem-solving
Visual merchandising
Interests
I like to read
Gym
Walking
Animals
Education
other
Timeline
P/T Sales Assistant
The Card Factory
07.2024 - Current
Waitress
The Ugly Ducklng
05.2024 - 03.2025
Waitress Part Time
Oceana Beach Club, Alicante
03.2022 - 01.2023
GCSEs - General
Royal School of Wolverhampton
09.2021 - 06.2024
Waitress
Townhouse
07.2021 - 03.2022