Elif Seyda Sert
Izmir,35
Summary
Energetic and performance-driven Customer Service Representative with 3 years of experience improving customer satisfaction and successfully defusing the toughest clients. Excellent communication and interpersonal skills and ability to respectfully interface with executives from various departments and divisions.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Call Center Representative
AssisTT
2022.03 - 2023.01
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Worked for Turkish Airlines Project.
Back Office Customer Support Agent
Comdata
2023.01 - 2023.06
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
- Worked for Turkish Airlines Project.
Content Moderator
Telus
2023.06 - 2023.08
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Call Center Representative
First Contact Service A.S.
2023.09 - 2024.05
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
International Trade And Business
Izmir Bakırçay University
Izmir,Turkey Skills
Teamwork
Ability to Multitask
Effective Time Management
Time Management
Computer Skills
Leadership
Adaptability
Ability to Work Under Pressure
Communication Skills
Ability to Work in a Team
FLUENT IN ENGLIS&TURKISH
Timeline
Call Center Representative
First Contact Service A.S.
2023.09 - 2024.05
Content Moderator
Telus
2023.06 - 2023.08
Back Office Customer Support Agent
Comdata
2023.01 - 2023.06
Call Center Representative
AssisTT
2022.03 - 2023.01
International Trade And Business
Izmir Bakırçay University