Elif Emine Kartal
Izmir
Summary
Proven Front Office Manager at Kulube Hotel, adept in guest relations and reservation management, enhanced occupancy rates significantly. Excelled in customer service, fostering strong relationships, and leading teams to improve performance. Skilled in documentation control and issue handling, consistently delivering professional and efficient hospitality services.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Kulube Hotel
04.2024 - 10.2024
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Created, prepared, and delivered reports to various departments.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Coached employees through day-to-day work and complex problems.
Front Office Receptionist
Foryou 35 Hotel
03.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Administrative Assistant
Yakamoz Makina
01.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
TEKFEN KOLEJİ
Izmir, Turkey 04.2001 -
Skills
Guest relations
Customer service
Relationship building
Documentation and control
Oral and writing communication
Listening skills
Data entry
Issue handling
Hospitality services
Reservation management
Customer relations
Sales and marketing
Timeline
Front Office Manager
Kulube Hotel
04.2024 - 10.2024
Front Office Receptionist
Foryou 35 Hotel
03.2023 - 10.2023
Administrative Assistant
Yakamoz Makina
01.2021 - 06.2022
High School Diploma -
TEKFEN KOLEJİ
04.2001 -