Elif Naz Bayazit

During my tenure as a receptionist at Drunch Regent’s Park, I managed guest reservations, delivered exceptional customer service, and implemented a new reservation system, improving efficiency and customer satisfaction.

• Promoted business loyalty by fostering positive customer relationships.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Assisted managers with quickly resolving service- and food-related issues.

As a Floor Manager and Till Operator at Cancer Research in London, I led store operations, managed transactions, and coordinated volunteer activities. I optimized checkout processes, reducing wait times and improving customer satisfaction. Implementing inventory management strategies, I enhanced organization and efficiency. My leadership and innovation underscore my commitment to making a meaningful impact, even in non-profit settings.

• Demonstrated product and answered questions for prospective customers.
• Defined clear targets and objectives and communicated to other team members.
• Promoted positive work environment fostering teamwork, mutual respect, and open communication among employees.
• Trained and supported sales force with closing deals.
• Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
• Acted as team leader in group projects, delegating tasks and providing feedback