Elif Yıldırım
Izmir,35
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Customer Experience Specialist
Turkcell Global Bilgi
10.2021 - Current
Trendyol International Seller & Customer Experience - Backoffice
Customer Experience Specialist
Arvato CRM Turkey
06.2019 - 10.2021
LEAD - Real Time Management/Monitoring, Informational and KPI target support for voice and chat teams, Daily reporting
Selling Specialist
Telecom Solutions Unitymedia KabelBW
08.2018 - 06.2019
Social Media Manager
Erkin Emlak ve Gayrimenkul Danışmanlığı
09.2017 - 06.2018
Passenger Service Representative
Çelebi Aviation Holding
09.2014 - 09.2015
Emirates Airlines - Dedicated Staff
Education
Almanca Öğretmenliği
Dokuz Eylül Üniversitesi
06.2021
Almanca Öğretmenliği
Istanbul Universitesi
09.2017
High School Diploma -
Cengiz Topel Anadolu Lisesi
04.2001 -
TAKEV Alman Koleji - İzmir
04.2001 -
Skills
Teamwork and Management
Planning and Organization
Time Management
Customer Relations Management
Effective Communication
MS Office
Languages
Turkish
Native language
German
Advanced
C1
English
Upper intermediate
B2
Personal Information
- Place of Birth: İzmir
- Date of Birth: 04/03/95
Certification
Goethe-Institut e. V.
Interests
Travel
Gaming
Pets
Yoga
References
- Şenay Ünlü, İstanbul Atatürk Airport Emirates Airlines - Deputy Station Manager 0532 323 9570
- Erdim Çelik, Teleperformance Q&A - Quality & Trainer Specialist 0546 920 6669
Timeline
Child Development Stages - NeoSkola
05-2023
Customer Experience Specialist
Turkcell Global Bilgi
10.2021 - Current
Customer Experience Specialist
Arvato CRM Turkey
06.2019 - 10.2021
Selling Specialist
Telecom Solutions Unitymedia KabelBW
08.2018 - 06.2019
Social Media Manager
Erkin Emlak ve Gayrimenkul Danışmanlığı
09.2017 - 06.2018
Passenger Service Representative
Çelebi Aviation Holding
09.2014 - 09.2015
ZDSK - Zentrum für deutsche Sprache und Kultur / TANDEM
07-2014
Izmir Turkish-American Association
09-2013
Goethe-Institut e. V.
07-2013
High School Diploma -
Cengiz Topel Anadolu Lisesi
04.2001 -
TAKEV Alman Koleji - İzmir
04.2001 -
Almanca Öğretmenliği
Dokuz Eylül Üniversitesi
Almanca Öğretmenliği
Istanbul Universitesi