Elif Berent
Quality Assurance Engineer
ISTANBUL,Kadıköy
Summary
Dynamic Quality Assurance Engineer with a proven track record at Elkon Elektrik, enhancing QA processes and fostering collaboration across teams. Skilled in root-cause analysis and documentation, I drive continuous improvement initiatives that elevate product quality and customer satisfaction. My proactive approach ensures efficient problem resolution and streamlined operations.
Overview
9
9
years of professional experience
1
1
Language
Work History
Quality Assurance Engineer
Elkon Elektrik
Istanbul, Istanbul
04.2025 - Current
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
Validation & Test Method Specialist
Fresenius Medical Care
11.2022 - 11.2023
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Validation & Test Method Analyst
Fresenius Medical Care
10.2021 - 07.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Customer Complaint Analyst
Fresenius Medical Care
02.2017 - 10.2021
- Supported continuous improvement initiatives by sharing key learnings from customer complaint analysis with the relevant teams.
- Streamlined complaint analysis process, resulting in faster response times and increased efficiency.
- Provided valuable insights from complaint data analysis that led to improved productsservices.
- Identified trends in customer complaints to inform improvements in products, services, and policies.
Education
Bachelor of Science - Biomedical Engineering
Yeditepe University
Istanbul 04.2001 -
Skills
Quality processes
Quality assurance strategy
Test environment setup
Documentation expertise
SOP writing
Audit reporting
Test plans and test methodologies
Root-cause analysis
Continuous improvement
Timeline
Quality Assurance Engineer
Elkon Elektrik
04.2025 - Current
Validation & Test Method Specialist
Fresenius Medical Care
11.2022 - 11.2023
Validation & Test Method Analyst
Fresenius Medical Care
10.2021 - 07.2022
Customer Complaint Analyst
Fresenius Medical Care
02.2017 - 10.2021
Bachelor of Science - Biomedical Engineering
Yeditepe University
04.2001 -