Elena Yurukova
Micro Business Relationship Manager
Summary
Recent graduate with a solid foundation in economics, finances, business administration, and social affairs. Valuable hands-on experience gained through academic projects and internships. Strong teamwork, problem-solving, and time-management skills honed through collaborative projects and tight deadlines. Committed and driven to excel, eager to make meaningful contributions to the organization I join.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Micro Business Relationship Manager
United Bulgarian Bank/Raiffeisen Bank
2022.05 - Current
- Manage a portfolio of micro business clients, fostering long-term relationships and ensuring client satisfaction and retention.
- Provide tailored banking solutions, including loans, savings products, and insurance, based on clients' unique needs and business goals.
- Conduct financial analysis and offer insights to assist clients with strategic decision-making and business growth.
- Ensure compliance with banking regulations and internal policies, overseeing risk management processes.
- Collaborate with internal teams (e.g., risk, credit, loan departments) to streamline loan approvals and offer comprehensive solutions to clients.
- Drive business development by identifying opportunities for cross-selling and upselling financial products.
- Progressed from Intern to Junior Manager, gaining expertise in micro business banking
Intern - Insurance Broker
UniCredit Insurance Broker
2019.07 - 2019.10
- Assisted in analyzing and processing insurance policies for clients
- Worked alongside experienced brokers to enhance my knowledge of the insurance industry
Intern - Credit Administration Department
UniCredit Consumer Financing
2019.07 - 2019.10
- Supported the credit administration team by processing loan applications and documentation
- Contributed to the organization's compliance efforts, ensuring that all loan files were complete and accurate
Kids' Animator
Greenwood Hotel & Spa
2017.06 - 2018.08
- Organized and led engaging activities and entertainment for children in vacation resorts
- Ensured a safe, fun, and educational environment for children during their vacation
Education
Master of Science - Insurance and Social Affairs
UNIVERSITY OF NATIONAL AND WORLD ECONOMY
Sofia, Bulgaria 2023.04 - Current
Bachelor of Science - Economics and Finances
SOFIA UNIVERSITY
Sofia, Bulgaria 2018.04 - 2022.01
High School Diploma -
FOREIGN LANGUAGE HIGH SCHOOL "AKAD. LYUDMIL STOYANOV"
Blagoevgrad, Blagoevgrad 2013.04 - 2018.01
Skills
Relationship Management
Client Engagement & Communication
Data Analysis & Reporting
Financial Analysis & Planning
Team Collaboration
Problem-Solving & Decision Making
Project Management
Customer Service
Microsoft Office Suite (Excel, Word, PowerPoint)
Adaptability & Cultural Awareness
Certification
Microsoft Word Certificate
Timeline
Master of Science - Insurance and Social Affairs
UNIVERSITY OF NATIONAL AND WORLD ECONOMY
2023.04 - Current
Micro Business Relationship Manager
United Bulgarian Bank/Raiffeisen Bank
2022.05 - Current
Intern - Insurance Broker
UniCredit Insurance Broker
2019.07 - 2019.10
Intern - Credit Administration Department
UniCredit Consumer Financing
2019.07 - 2019.10
Bachelor of Science - Economics and Finances
SOFIA UNIVERSITY
2018.04 - 2022.01
Kids' Animator
Greenwood Hotel & Spa
2017.06 - 2018.08
High School Diploma -
FOREIGN LANGUAGE HIGH SCHOOL "AKAD. LYUDMIL STOYANOV"
2013.04 - 2018.01