Customer Service Representative
APL Transfers
2024.02 - Current (1 education.year_Label & 11 education.months_Label)
Hi, I’m
Eleanor Callaghan
Fethiye
Timeline
Guest Relations Officer
Suncity Hotel
02.2023 - 10.2024
Holiday Rep
Tui
04.2021 - 10.2022
Work History
APL Transfersfethiye
Customer Service Representative
2024.02 - Current (1 education.year_Label & 11 education.months_Label)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
Suncity Hotelfethiye
Guest Relations Officer
02.2023 - 10.2024
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
Tuifethiye
Holiday Rep
04.2021 - 10.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Work Preference
Work Type
Full TimeOverview
4
years of professional experience