Ekaterina Sheralieva

Answering phone calls;

Forwarding calls to the appropriate staff in case customers dial the wrong number and call the spa instead of other departments;

Booking massages and other spa treatments;

Greeting customers;

Performing the duties of a cashier;

Providing a detailed list of services offered to SPA customers; Customer orientation - the ability to take care of the needs of customers, quickly respond and inform all guests;

The procedure for closing the SPA,

The formation of daily spa reports.

Answering phone calls;

Working with the requests and problems of tourists;

Interacting with different tour operator’s departments such as the transport department, reservation and reclamation departments, excursion department;

Interacting with transfer, shop, excursion, and hotel guides;

Interacting with reception staff and guest relations teams of different hotels

Recording customer inquiries, complaints and passing them to the relevant team;

Informing guests about decisions;

Working with the objections and arguments of customers.

Meeting and greeting guests;

Check-in /check-out procedure;

Accommodating individual guests and groups;

Payment acceptance by cards and cash;

Tracking the date-base of regular customers;

Answering phone calls;

Room reservation;

Filling out the registration form for foreign citizens;

Printing out of health-improving vouchers;

Working with reviews, requests, and complaints of guests;

Interacting with other hotel’s departments such as restaurant, housekeeping, reservation department etc.

Performing tasks of front office supervisor or front office manager;

Achieving sales goals.

Receiving incoming calls;

Participation in new clients activation;

Advising airline clients on air travel issues;

Booking tickets for customers in a specialized program (SABRE), as well as replacement and cancellation of tickets at the request of client;

Booking of additional services:

-transportation of animals in the cabin or luggage compartment;

-transportation of extra luggage;

- booking of the extra seat;

- booking a cradle for babies

- booking of special meals on board the aircraft,

- booking UMNR services, flight of children without parents under the supervision of the airline and etc;

Remote client support on the airline's website, personal Account;

Processing incoming messages in mail and chat;

Participating in sales of related travel services.

Meeting and greeted guests;

Accommodating individual guests and tourists groups;

Working with reviews, requests, and complaints from guests;

Guests check - in, check -out procedure;

Accepting payment by cards and cash;

Accounting of the cash flow for the shift;

Tracking database for regular customers;

Accommodating passengers of Emirates Airline according to hotel vouchers (STPC, DSO, miscon.);

Interacting with other hotel departments such as the restaurant, housekeeping, reservation department, etc.;

Performing other additional from the front office supervisor or front office manager ;

Achieving sales and my Millennium enrollment goals.

Receiving phone calls;

Meeting and greeting customers;

Keeping documents and business correspondence;

Accepting payment by cards and cash;

Interacting with teachers and students;

Interacting with government organizations as Tax Service, Ministry of Education of Vladimir Region ect.;

Preparing agreements;

Ordering the office supplies;

Preparing analytical reports on the work of the language school;

Carrying out of tasks of the head;

Writing a grant application, providing documentation, and writing project reports;

Coordinating volunteers from different countries;

Preparing the project programs;

Drawing up and management of the budget of the project.