Music
Ekin Karataş
Customer Representative
Avcılar
Summary
Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
10
10
years of post-secondary education
14
14
years of professional experience
Work History
Call Center Representative
Concentrix
09.2025 - Current
- Managed inbound customer calls, resolving inquiries with accurate product and service information.
- Documented call details and case updates in CRM systems for consistent account tracking.
- Resolved complex complaints by identifying issues and coordinating appropriate follow-up actions.
- Guided customers through troubleshooting steps for billing, service, and account concerns.
- Applied call scripts and compliance standards to maintain quality and policy alignment.
- Improved workflow efficiency by organizing callbacks, follow-ups, and case priorities effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Teleperformance
03.2022 - 02.2024
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Managed over 50 to 90 calls daily, maintaining composure under pressure while providing exceptional service.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Championed process improvement initiatives within team, leading to increased efficiency and productivity levels for all agents involved.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Translator and Interpreter
Dorem
01.2014 - 01.2022
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Developed customized glossaries for specialized industries to ensure consistency throughout translation projects.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Collaborated closely with project managers to meet tight deadlines while maintaining superior linguistic quality.
Translator
BSG Localization
01.2021 - 12.2021
- Contributed to creation of company glossaries and style guides to promote consistency within organization''s translated materials.
- Facilitated cross-cultural communication by offering cultural consultation services alongside translation work.
- Localization of mobile games and creating glossary for team to use during translating game.
- Translating and proof reading 5 games simultaneously and also live test them with my supervisor.
Graphic Designer
Fama Dijital
01.2020 - 03.2020
- Continuously researched industry trends to stay current on emerging technologies and best practices in graphic design.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Designed latest trend dresses parallel with Adobe Photoshop and Adobe Illustrator.
Front Desk Receptionist
Suithome Osmanbey Otel
07.2012 - 02.2013
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Some College (No Degree) - Computer Programming
Istanbul University
Istanbul, Turkey 09.2022 - Current
No Degree - Language Interpretation And Translation
Beykent University
Istanbul, Turkey 09.2013 - 06.2016
Some College (No Degree) - Chemistry
Dokuz Eylül Üniversitesi
Izmir, Turkey 09.2009 - 06.2012
Skills
Multitasking Abilities
Call Center Operations
Transcription
Customer Support
Call Center Customer Service
Product and service knowledge
LiveChat
Customer Satisfaction
Inbound phone calls
Remote Office Availability
Multitasking Abilities
Additional Information
I was sent to Croatia with the LIONS Exchange program in September 2019.
For touristic purposes, I have been in different countries, which are Ukraine, Serbia and Romania.
I am one curious individual and I can binge watch videos related to archeology, vastness of space and history.
I am a avid retro gamer, Mainly playing on my computer. But I also love playing mobile games. My favorite genre is detective games.
Music is an important part of my life and I am also a musician myself. I used to play in a band however, we got disbanded due to work related purposes.
Translation is another important aspect of mine and sometimes I translate anime at my leisure for my friends.
Accomplishments
- Achieved promotion to live chat by completing 1st year as inbound call taker with accuracy and efficiency.
- Acted as vice supervisor in order to provide assistance to my colleagues with the product information and handling calls and chats.
Interests
Games
Guitar
Travel
Learning Language
Archeology
Maths
Timeline
Call Center Representative
Concentrix
09.2025 - Current
Some College (No Degree) - Computer Programming
Istanbul University
09.2022 - Current
Call Center Representative
Teleperformance
03.2022 - 02.2024
Translator
BSG Localization
01.2021 - 12.2021
Graphic Designer
Fama Dijital
01.2020 - 03.2020
Translator and Interpreter
Dorem
01.2014 - 01.2022
No Degree - Language Interpretation And Translation
Beykent University
09.2013 - 06.2016
Front Desk Receptionist
Suithome Osmanbey Otel
07.2012 - 02.2013
Some College (No Degree) - Chemistry
Dokuz Eylül Üniversitesi
09.2009 - 06.2012