Eiman Mohamed
Information Technology Governance Officer
Muscat
Summary
Experienced Information Technology Governance Officer specializing in Enterprise Resource Planning governance, Customer Relation Management, Business Development, Business Intelligence, IT Auditing, and IT Bank Examination. Skilled in finance, banking, core banking systems, and IT auditing. Customer-oriented with strong presentation skills. Highly motivated, trainable, and adept at problem-solving. Seeking a challenging full-time role to utilize interpersonal skills, time management abilities, and problem-solving knack. Exceptional organizational skills with a keen eye for detail. Proficient in managing multiple projects simultaneously with precision.
Overview
10
10
years of professional experience
2048
2048
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IT Audit & Assurance
Deloitte & Touche (M.E.) & Co. LLC.
Muscat
08.2018 - 10.2021
- IT Audit activities including but not limited to:
- General IT Control Testing
- Physical Security Testing
- Data Center and Network Operation Control Testing
- IT Environment Understanding Walkthroughs
- IT Service Management
- Application Control Testing
- Segregation of Duties
- Change Management Control Testing
- Access Management Controls Testing
- Authentications Management
- Security Configuration
- Vulnerability Assessment
- Policies and Procedures Verification
Corporate Products and Business Development Senior Officer/Supervisor
Bank of Khartoum
04.2014 - 11.2017
- Liaising corporate marketing and branding to enhance and promote corporate business.
- Maintain and monitor corporate products including sub-branches, cash-offices, corporate ATMs, special stationary, cash pick-up and cash delivery.
- Administration and support of the Internet Banking - Cash Management System (CMS), and preparing/monitoring/ensuring the accuracy of Corporate and CMS MIS reports.
- Corporate Projects maintenance and monitoring.
- Supervising Business Intelligence System in conducting the required testing to ensure the accuracy of data generated from BI systems.
- Daily responsibilities include but not limited to:
- Facilitate customer service issues and to ensure a high level of post sales service is made available to the clients at all times.
- Developing cross-selling opportunities within the wider range.
- Providing training/support/consultancy to corporate customers on how to use and utilize corporate systems and Electronic Banking products.
- Ensure that the proper systems/procedures/controls are in place and correctly implemented by corporate clients.
- Provide orientation sessions to promote new and existing corporate products.
- Manage corporate sponsorships of workshops and conferences inside and outside Sudan by arranging and coordinating with the concerned bodies and event planners throughout the events.
- Administer new corporate products to support product launching and maintenance.
- Maintain and monitor the smooth operation of online corporate sub-branches, ATMs and cash offices and maintaining issues log to report and troubleshoot issues with related departments.
- Provide fulltime back-office support to clients on the products/systems and troubleshoot issues and report them to concerned IT members/vendors and maintaining issues log to regularly share with related bodies to assess system behavior.
- Development and implementation of strategic product rollouts.
- Maintain ongoing contacts with customers to ensure targeted level of utilization and smooth provision of service.
- Understand customers businesses and to anticipate the requirements through a consultative selling process.
- Identify and recommend improvements to established procedures, forms and workflows of corporate systems and products.
- Perform daily close follow up with related departments to ensure projects will be completed according to plan, delivered and operating smoothly and maintain on-going project log.
- Designing solutions, specification of requirements, follow up with development, testing, training, monitoring implementation, troubleshooting issues and reporting as well as back-office support to new projects/systems.
Project Manager Assistant
AST Engineering
09.2012 - 12.2012
- Project manager assistant in the telecom industry working mainly in site maintenance for MTN, activities include reign monitoring and clearance, budgeting as well as facilitating the coordination between the administration and the operations department.
Research Assistant
EBSSA Research Center
07.2011 - 10.2011
- Participated in online research, consultation work, evaluations and the collection and analysis of data used for social, economic, business and environmental monitoring.
- Gained experience in both quantitative and qualitative research methods on both small and larger scale projects to provide in-depth, accessible results.
Education
Course - Microsoft SQL Server - SQL Fundamentals
MUSCAT UNIVERSITY - KNOWLEDGE GRID ACADEMY
Muscat12-2023
Diploma - Business Studies
CITAS COLLEGE DUBLIN
Dublin 04.2001 - 10.2013
Bachelor of Science - Computer Science & Statistics
UNIVERSITY of KHARTOUM
Khartoum 04.2001 - 12.2012
Skills
Proficient in Microsoft Office
Certification
McKinsey Forward Program, McKinsey & Company - Completed April 2024
Timeline
IT Audit & Assurance
Deloitte & Touche (M.E.) & Co. LLC.
08.2018 - 10.2021
Corporate Products and Business Development Senior Officer/Supervisor
Bank of Khartoum
04.2014 - 11.2017
Project Manager Assistant
AST Engineering
09.2012 - 12.2012
Research Assistant
EBSSA Research Center
07.2011 - 10.2011
Diploma - Business Studies
CITAS COLLEGE DUBLIN
04.2001 - 10.2013
Bachelor of Science - Computer Science & Statistics
UNIVERSITY of KHARTOUM
04.2001 - 12.2012
Course - Microsoft SQL Server - SQL Fundamentals
MUSCAT UNIVERSITY - KNOWLEDGE GRID ACADEMY