Efnan Derici

In my current role, I continue to work by conducting property sales such as houses, villas, and mansions, by contacting foreign customers and real estate agents working for foreign customers. I constantly communicate with foreign customers face-to-face or by phone regarding searching customer data, attending meetings and out-of-town trips, and following up on title deeds for home sales.

I started working in the customer service department of the Turkish Airlines project at the company, handling English calls. Due to my success in a short period, I was transferred to the Customer Relations Center, where I continued to communicate with passengers via email. After a few months, I was transferred to the Operations Center, where I dealt with compensation rights and payments for foreign passengers due to flight cancellations, delays, and service disruptions.

I worked in the customer service department of the Trendyol project at this company. I was one of the first employees of the Trendyol Go team when the team was first established. I assisted foreign customers and also communicated with local customers when calls came in.

I completed an internship at a hotel where, despite being hired as an intern for the restaurant, I also assisted the customer relations department and handled the check-ins of foreign customers due to my advanced level of English.