Eda Kurt Türk

After 4 years business analysis experience on Turk Telecom MTS BSS project;

• Responsible for analyzing activities on Bouygues Telecom's digital transformation project as member of BSS Business Analysis Team
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

Facilitated requirement-gathering workshops, resulting in clear project objectives and deliverables.

• Collaborated with cross-functional teams, ensuring cohesive approach to business analysis.
• Responsible for business analysis activities including customer communication and reporting with using agile methodology
• Specialized on Jira as end-to-end documentation tool

• Responsible for; - Analysis and design customer demands on Telco CRM Application which has 20 modules (Order, Customer, Product, Campaign Management Modules etc.)
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Support development, integration, functional and user acceptance tests and following software lifecycle steps closely until go-live by applying Agile and Waterfall methodologies
• Preparing Software Requirement Specification, Technical Design, Configuration and Operation Transfer documents
• Drawing Sequence diagrams and Flowcharts with using BPMN and UML for modelling business processes and visualization of flows between different applications.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.