Ecrin Fidan

Carrying out all processes in employment and exit operations,

Preparing and publishing advertisements, conducting CV scans, organizing interviews and conducting reference checks,

Supporting payroll processes,

Systematic monitoring and reporting of steps such as personnel leave, overtime, disciplinary processes, work tables,

Planning and organizing the events to be carried out by human resources throughout the year and creating an event calendar,

Establishing document and operational standards in Human Resources processes, modeling, eliminating defective parts, if any, and developing new methods,

Organizing surveys for activities aimed at employee satisfaction and preparing reports accordingly.

Follow-up to ensure that internal department forms, procedures, invoices, contracts and all documents are complete,

Operating the Performance Evaluation System according to the determined schedule,

Taking an active role in Human Resources operational processes,

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.