Ecem Haşimoğlu
Mersin,Türkiye
Summary
My experience covers different areas including sales, operations, customer service and documentation. Working across these areas has given me a practical understanding of both customer needs and business processes. I am adaptable, organised and comfortable taking responsibility in a fast-paced environment.
Overview
1
1
Language
8
8
years of professional experience
Work History
RF Export Sales
SeaLead Denizcilik
Mersin, Türkiye
03.2025 - 07.2026
- Managed reefer export sales activities and developed customer relationships, consistently achieving sales targets.
- Maintained and expanded an active customer portfolio, following up on quotations and identifying new sales opportunities.
- Prepared freight quotations and offered competitive rates tailored to customer requirements and market conditions.
- Managed customer requests for rates, equipment availability, vessel schedules and bookings
- Coordinated export shipments from booking stage through final delivery, working closely with operations and documentation teams.
- Monitored market conditions, competitor rates and customer needs to support pricing and sales strategies..
- Provided solutions for operational issues and customer complaints, ensuring high levels of customer satisfaction.
- Collaborated with internal teams and overseas offices to ensure smooth and timely shipment processes.
Road Transportation Sales -Operations
SeaLead Denizcilik
Mersin, Türkiye
03.2025 - 07.2026
- Coordinated domestic road transportation operations and ensured timely delivery of shipments.
- Arranged truck planning and vehicle allocation to optimise resource use based on customer and shipment requirements.
- Managed transportation rates and quotations, effectively communicating competitive pricing to customers.
- Enhanced customer satisfaction by delivering prompt and effective solutions to transportation-related requests and issues.
- Coordinated container pick-up and delivery operations between ports, warehouses and customer locations.
- Maintained transportation records and prepared operational reports using Excel and internal systems.
Operation - Documentation
ISS Global Forwarding
Mersin, Türkiye
07.2019 - 12.2024
- Prepared and controlled export documentation, including shipping instructions, customs declarations and VGM submissions.
- Ensured all required documents and instructions were submitted to shipping lines accurately and on time.
- Resolved operational issues during daily export operations, ensuring seamless shipment processes.
- Coordinated booking processes and managed shipments with customers, ensuring alignment with loading schedules.
- Communicated with customers, shipping lines and internal departments to ensure smooth and timely export operations.
- Maintained operational records and prepared reports on completed shipments and company activities, supporting informed decision-making.
- Prepared customer invoices after completion of shipment processes.
Operation - Documentatıon
Osf Lojistik
Mersin, Türkiye
02.2018 - 07.2019
- Prepared and controlled export documentation, ensuring accuracy and compliance for shipping instructions, customs declarations, and VGM submissions.
- Ensured all required documents and instructions were submitted to shipping lines accurately and on time.
- Followed up on daily export operations, resolving operational issues to maintain shipment timelines.
- Coordinated booking processes and shipments with customers, ensuring alignment with loading schedules.
- Communicated with customers, shipping lines and internal departments to ensure smooth and timely export operations.
- Maintained accurate operational records and prepared regular reports on completed shipments and company activities.
- Prepared customer invoices after completion of shipment processes.
Education
Associate Degree - Foreign Trade
Mersin university
Mersin01-2017
Skills
- Freight forwarding
- Sales and Customer Support
- Customer Relationship Management
- Operations Coordination
- Pricing solutions
- Data reporting
- Microsoft Excel SAP
Languages
English
Intermediate
B1
Interests
- Scuba diving – internationally certified diver
- Swimming and outdoor activities
- Hiking and climbing
- Travelling and exploring new cities and cultures
Timeline
RF Export Sales
SeaLead Denizcilik
03.2025 - 07.2026
Road Transportation Sales -Operations
SeaLead Denizcilik
03.2025 - 07.2026
Operation - Documentation
ISS Global Forwarding
07.2019 - 12.2024
Operation - Documentatıon
Osf Lojistik
02.2018 - 07.2019
Associate Degree - Foreign Trade
Mersin university