ECE KOCAAY

• Served as a reliable point-of-contact for incoming inquiries from clients, addressing questions or concerns with professionalism.
• Ensuring accurate and complete entry of customer orders into the ERP system, and tracking processes to enhance operational efficiency through regular reporting.
• Coordinating shipment planning in line with customers' delivery schedules to improve efficiency.
• Delivering fast and effective solutions in response to customer needs and requests to increase satisfaction.
• Collaborating actively with the sales team to accelerate order processes, and minimize potential delays.
• Coordinating procurement, production, and shipment operations in after-sales processes to ensure timely and accurate delivery.
• Managing communication with international customers during foreign trade operations to ensure smooth processes.
• Analyzing customer feedback and planning improvement-oriented actions.

Key Competencies:

• Customer focus, process ownership, and accountability.
• Strong teamwork and interdepartmental coordination.
• Proactive communication and conflict resolution.
• Analytical thinking and results orientation.
• Innovation and continuous improvement.

• Managing market entry, positioning, promotion, and expansion activities for client brands.
• Leading the company’s efforts to enter new markets and acquire new customers, in line with company principles and goals.
• Executing sales and marketing activities to increase market share and volume, conducting customer visits, and managing and following up on all export processes.
• Taking an active role in international logistics and customs procedures.

Key Competencies:

• Export operations and documentation.
• Market research and entry planning.
• Customer communication and relationship-building.
• Sales and marketing support.
• Finding new customers and markets.
• Logistics and customs coordination.
• Problem-solving and flexibility.
• Working with people from different cultures.