Ebru Bayramoglu

Lead an international team within the COX SFX Program, managing Salesforce CPQ migration. Responsibilities include overseeing both business and technical aspects, translating requirements for developers, and collaborating across diverse teams to manage system transformation and design.

• Non Telco CRM & PC-Order Management Product Owner within large team.
• Established TM Forum complied design.
• Introduction with non Telco Business Flows (iOT, TV, Insurance etc)
• TM Forum Open APIs, Modern Application Development, Architect of the workloads with Cost/Operation/Security/Performance and Regulation requirements.
• Design reliable and efficient systems.
• Agile methodologies experience.
• Microservice Architecture, API Gateways, DevOps, CI/CD, Containers.
  Swagger, Postman, Jira, Confluence, Docker, Angular, Bitbucket, Red Hat OpenShift Container Platform, Mongo, Postgre, Camunda, Kafka, Keycloak, Nexus, Grafana, Jenkins, AppDynamics, Fortify, WSO2, Elasticsearch and Kibana tools and technologies experience.

• Solution and design responsible for IBM Turkey Team who are working as Manage Services Provider in Vodafone Turkey.
• Consultancy for BAU Projects and analyze/design responsible within multi national team.
• 9 months Order Management Project which requires Product Catalogue Design changes and which has multi domain impacts.
• Responsible to transform project requirements into technical language.
• Ability to understand Telco Business needs with technical background.
• Negotiate best solutions with business and achieve business goals.
• Coordinate development activities for requirements, discuss proposed solutions with technical team, follow up solution implementation, support test team in any stage, follow up user acceptance process with business and manage changes.
• Have knowledge and skills on each SDLC step with large company experiences.

• Product Catalogue Work Area responsible in Vodafone Billing/Charging and CRM Transformation Project.
• End to End support to order management processes from order capturing till provisioning to other Telco systems.
• Managed complex PC catalogue analysis, design and implementation in CRM, Billing and Product Mapper systems.
• Increased customer satisfaction by resolving Product and Service issues.
• Developed team communications and information for Requirement Clarification meetings.
• Worked with Post Paid departments to understand needs and provide consultancy service.
• Resolved go-live problems, improved operations and provided exceptional client support.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Responsible Vodafone Legacy System CRM Projects' technical design.
• Single Point of Contact for multi domain large projects against to Vodafone.
• Billing Domain Lead role for improving Billing Team skills and domain processes.

• Sales support for Middle East Telecom Projects
• Responsible for analyzing, designing and developing commercially viable end-to-end technical solution for customers based on their specifications and business needs.
• Drives end-to-end technical solutions engagement.
• Scopes, defines and designs solution offerings.
• Participates in knowledge transfer, documentation and reuse.
• Perform intelligence acquisition and analysis on market trends, competitors, etc.

• Develop systems architectures containing logical models of components and interfaces involved.
• Produces detailed component specifications from systems architectures, taking into consideration intended uses of architectures.
• Develops product short-lists and evaluation criteria and uses them in product selection.
• Translate component specifications into detailed designs for implementation using selected products.
• Produce documentation for systems architectures.
• Make sensible use of both text and graphics.
• Maintains good knowledge of current practice and awareness of current developments within own area of expertise.
• Demonstrates awareness of areas outside own specialism, as appropriate.

• Responsible for technical design, systems analysis and solutions for projects related to field of specialization.
• Maintenance and support for existing applications.
• Integrate current applications with new products.
• Implement new applications.
• Maintaining and supporting for in-house developed Customer Care and Billing Project.
• Responsible for in-house developed Trouble Ticket Management Application, quick and smart solutions which are related to CRM.
• As Team Leader responsible for resource management, coaching and mentoring team.

• Analyze, design and development for in-house web applications.
• Maintaining J2EE based CRM (Customer Relationship Management) and CCB (Customer Care and Billing) in-house web applications with new business requirements Vodafone TR.

• As IBM Domino Administrator responsible for application and mail servers.
• As IBM Domino Application Developer responsible for developing solutions based on requirements of different departments in Lotus Notes.