EBRU ARKUN

•Subject Matter Expert within Collections Team. This includes supporting management with staff management, including providing oversight in all aspects of their daily work, training, performance evaluation and job development.

•Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.

•Respond timely to all e-mails and inquiries from internal and external customers

•Maintain well-documented customer files and track collection efforts in collection tool.

•Identify and escalate credit risks and uncollectible accounts to management

•Daily contact with customers by phone or e-mail to collect past due amounts

•Handle timely escalation of issues and concerns from team and if it cannot be resolved escalate to management.

•Close collaboration with BPO Partner in aspects of Collections and Cash Application

•Partner with internal customers and sub-system owners to enhance the integrity, timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.

•Interaction with Sales, Marketing, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.

•Ensure proactive and timely collection of outstanding debt and refunding of credit balances

•Management of Accounts Receivables Credit Risk by closely monitoring customer accounts

•Identify disputes and/or deductions track through resolution cycle utilizing good communication and relationship management with sales, customer service, shipping, etc

•Maintain Bad Debt Reserve requirements to a minimal level

•Providing excellent Customer Service whilst collecting open receivables

•Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations and Finance Team Members.

•Proactive resolution of issues and concerns

•Ensure month end closing activities for Accounts Receivables are performed accurately and timely

•Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team.

• Managed assigned customer platforms i.e, Doordash, GrubHub, Olo, etc., including a collection of sales and payout data, deduction management, issue resolutions, and account reconciliation
• Analyzed the data and prepared for the sales and bank reconciliation process
• Identified any discrepancies in the data and verified by controlling invoices based on the customer’s platforms
• Reported all crucial issues to the account manager as needed for the financial reporting process
• Controlled current account balances monthly bases
• Provided journal entries, reconciled financial statements and accounts, and ensured data accuracy
• Prepared the postings in the relevant accounting items and uploaded them to the Microsoft Dynamics NAV
• Tracked and gathered incoming payments from US Bank, to prepare their postings, and entered the Nav system every week
• Reconciled payments to ensure the accounting system reflects the correct transactions
• Analyzed files and accounts for discrepancies and resolved variances.

• Prepared and shared a weekly outstanding balance sheet with agency & Office supervisors
• Took an active role in the collection improvement process
• Executed accounts receivable reporting enhancements and reconciliation procedures
• Gathered information and entered data into the computer system
• Reached out to customers to verify the information and follow up on issues
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevented future problems
• Tracked incoming payments and deducted them from relevant group code balances
• Worked closely with the operation, sales & marketing, and HR teams, proactively supported and considered the Company-level strategies and targets
• Investigated and resolved discrepancies in a monthly bank account
• Managed daily cash and bank operations
• Performed daily financial operations such as bank transactions, invoices entry, and exit transactions
• Assisted reconciliation process for each account receivable of clients
• Also, prepared a reconciliation letter and sent it to related customers
• Followed up on all correspondence and take the necessary actions.
• Executed monthly financial close procedures and assigned journal entries and bank reconciliations.

• Controlled the cost of Monthly and Bimonthly account statements of B2B suppliers (Expedia, Hotel Do, YouTravel, DOTW, etc)
• Prepared monthly statements by collecting data; analyzed and investigated variances; summarized data information, and trends
• Analyzed the statement submitted by the suppliers and made the payments on time
• Checked and analyzed dispute reservations to ensure that they are paid
• Worked with the It and sales & operation teams about disputes and problematic reservations
• Figured out monthly/quarterly/ yearly dispute reports and was an active role in the solution process
• Well-versed in the supplier chart of accounts to ensure proper account, allocation of expenses, and using due amounts; credit notes overrides and taken advances
• Performed other jobs as requested by his manager
• Reviewed and checked all invoices, matched them with purchase orders and receiving slips, performed test checks, and verified pricing, extensions, and additions on all invoices, including counter-checking against accepted supplier quotations
• Establishment of a proper filing system, to allow easy to required documents for disbursement, audit purposes, reference, etc
• Maintained good communication and working relationships with all providers.

• Analyzed the customer's payment history and provided the most appropriate payment solution
• Designed a sum due payable on the installment plan, credit configuration, etc
• Phone calls and face-to-face communications were arranged to collect the overdue balance amount
• Contacted the customers who pay their debts periodically were carried on
• Reported to the team leader on the customer’s payment status weekly
• Collected the outstanding balances of customers and worked with Operation Team
• Analyzed the customer’s payment habits from the system and took action plans to persuade payment
• Created and maintained a good relationship with individual and commercial customers