Ebrima Colley

I.T Support Specialist

M.R.C Gambia

01.2021 - 03.2023

Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Reduced downtime with effective troubleshooting and timely problem resolution.
Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Updated software to safeguard against security flaws.
Managed backup and recovery of data assets to safeguard system availability.
Assigned system permissions and set up computers to assist with onboarding new employees
Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
Configured hardware and granted system permissions to new employees.
Monitored systems in operation and quickly troubleshot errors.
Configured hardware, devices, and software to set up work stations for employees.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Monitored system performance to identify potential issues.
Configured and tested new software and hardware.
Offered assistance in implementing and developing training programs.