Ebrima Colley
I.T SUPPORT SPECIALIST
Istanbul
Summary
Adept at enhancing IT system stability and efficiency, my tenure at M.R.C Gambia showcased a robust blend of technical troubleshooting and customer service excellence. By implementing proactive maintenance and fostering strong team collaborations, I significantly reduced downtime and improved support delivery. Expert in system configuration and IT security management, my approach always prioritizes impactful results and user satisfaction. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
Work History
I.T Support Specialist
M.R.C Gambia
01.2021 - 03.2023
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
Education
DIPLOMA - Computer And Information Systems Security
ALISON
ONLINE 04.2001 -
Skills
Software Installation
Desktop support
Data Recovery
System Configuration
Printer troubleshooting
Backup and recovery
Operating system management
VPN Configuration
Helpdesk call support
Hardware maintenance
Application support
Wireless Networking
Mobile Device Management
Help Desk Experience
Mobile Device Support
IT Security Management
Wireless area networking
Operating Systems Expertise
Technical equipment inspection
Server Management
Database Administration
Technical Support
User Support
Technical Troubleshooting
Application installations
Customer Service
Microsoft Outlook
Windows 10
Network configuration
Troubleshooting Network Issues
Hardware and Software Configuration
Hardware and Software Repair
Microsoft Windows and Office
Help Desk Support
System Maintenance
Timeline
I.T Support Specialist
M.R.C Gambia
01.2021 - 03.2023
DIPLOMA - Computer And Information Systems Security
ALISON
04.2001 -